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    • Permanently deleted user
    • 14 فبراير، 2018 01:58
    • تم التحرير
    3 تعليقات
  • Lens too large uncompressed
    • carcar999
    • 13 فبراير، 2018 06:59
    4 تعليقات
  • Looping 2D Animation?
    • PaperTriangles
    • 13 فبراير، 2018 04:22
    1 تعليق
  • Viewing how many people seen/used your Lens.
    • tpjohnson1
    • 13 فبراير، 2018 02:30
    • تم التحرير
    1 تعليق
  • New Window in IDE to acces and roll back to backup
    • Patrick Henry Vlogs
    • 13 فبراير، 2018 02:18
    1 تعليق
  • Force Record to start animations, audio etc
    • Patrick Henry Vlogs
    • 13 فبراير، 2018 01:53
    • تم التحرير
    3 تعليقات
  • Acesss Microphone
    • Patrick Henry Vlogs
    • 13 فبراير، 2018 00:16
    7 تعليقات
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    • Patrick Henry Vlogs
    • 13 فبراير، 2018 00:13
    3 تعليقات
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    • Patrick Henry Vlogs
    • 13 فبراير، 2018 00:11
    1 تعليق
  • scripting multiple objects behavior
    • Patrick Henry Vlogs
    • 13 فبراير، 2018 00:04
    1 تعليق
  • Barrel Roll
    • Permanently deleted user
    • 12 فبراير، 2018 23:25
    1 تعليق
  • Lens Studio won't open right.
    • frankshishi
    • 12 فبراير، 2018 22:20
    5 تعليقات
  • Beautiful Day Lens
    • Justin Melillo
    • 12 فبراير، 2018 21:42
    • تم التحرير
    2 تعليقات
  • choose function from script
    • Patrick Henry Vlogs
    • 12 فبراير، 2018 20:17
    1 تعليق
  • check if recording
    • Patrick Henry Vlogs
    • 12 فبراير، 2018 20:16
    1 تعليق
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    • Patrick Henry Vlogs
    • 12 فبراير، 2018 19:43
    1 تعليق
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    • Patrick Henry Vlogs
    • 12 فبراير، 2018 19:22
    3 تعليقات
  • LensStudio won't open?
    • Permanently deleted user
    • 12 فبراير، 2018 11:50
    • تم التحرير
    7 تعليقات
  • The resource bar is gone??
    • Permanently deleted user
    • 11 فبراير، 2018 11:07
    3 تعليقات
  • The submission window won't work.
    • Permanently deleted user
    • 11 فبراير، 2018 05:25
    • تم التحرير
    1 تعليق
  • Opacity
    • Alessandro Ravagnan
    • 11 فبراير، 2018 02:13
    1 تعليق
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    • Deb Catalano
    • 10 فبراير، 2018 23:09
    1 تعليق
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    • Patrick Henry Vlogs
    • 10 فبراير، 2018 06:06
    2 تعليقات
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    • Rhonda
    • 10 فبراير، 2018 02:49
    3 تعليقات
  • Collision of objects with world camera
    • Patrick Henry Vlogs
    • 10 فبراير، 2018 02:26
    2 تعليقات
  • Is there any way to turn music off while editting? [Feature Request]
    • Permanently deleted user
    • 9 فبراير، 2018 23:58
    3 تعليقات
  • Phone Screen - my first lens!
    • Rhonda
    • 9 فبراير، 2018 23:04
    2 تعليقات
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    • michalwitek1232
    • 9 فبراير، 2018 19:30
    1 تعليق
  • BUG ALERT: Lens Studio 1.0.1.0 Doesn't Pair with iOS Beta
    • CyreneQ
    • 9 فبراير، 2018 02:04
    • تم التحرير
    2 تعليقات
  • Play sounds with multiple Animations
    • Permanently deleted user
    • 8 فبراير، 2018 22:37
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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