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  • Issue with combined "World" and "Face"
    • Stephen Krichten
    • 6 يونيو، 2018 19:51
    4 تعليقات
  • Tap plane to position object
    • Permanently deleted user
    • 6 يونيو، 2018 17:13
    6 تعليقات
  • Can I create custom lenses for businesses as a contractor?
    • Permanently deleted user
    • 6 يونيو، 2018 15:30
    4 تعليقات
  • My first Lens
    • Matt Szulczewski
    • 6 يونيو، 2018 13:24
    1 تعليق
  • Different Audios for Rear camera and Front Camera?
    • Jimmi Coutard
    • 6 يونيو، 2018 11:23
    5 تعليقات
  • Branded Lens
    • Jimmi Coutard
    • 5 يونيو، 2018 09:05
    1 تعليق
  • Chromatic aberration effect?
    • Permanently deleted user
    • 4 يونيو، 2018 22:10
    3 تعليقات
  • This Lens has errors
    • Calvin Wayne
    • 2 يونيو، 2018 20:57
    4 تعليقات
  • larger file size
    • Calvin Wayne
    • 2 يونيو، 2018 19:02
    1 تعليق
  • Why my lens deleted?
    • abu.slman
    • 2 يونيو، 2018 13:39
    • تم التحرير
    2 تعليقات
  • Access Coords of Facial Features
    • Permanently deleted user
    • 1 يونيو، 2018 20:04
    2 تعليقات
  • Take a Picture and Add/Generate a Billboard
    • Permanently deleted user
    • 1 يونيو، 2018 17:51
    8 تعليقات
  • Confetti Cannon Trigger (Help)
    • Otfcodyp
    • 1 يونيو، 2018 16:36
    7 تعليقات
  • Hiding Info Button and detecting screen size?
    • Permanently deleted user
    • 1 يونيو، 2018 02:12
    6 تعليقات
  • Deleting old lenses
    • Permanently deleted user
    • 31 مايو، 2018 23:54
    2 تعليقات
  • Lens Studio 1.6 - Out now!
    • Travis Chen
    • 31 مايو، 2018 21:54
    • تم التحرير
    0 تعليقات
  • Preview not aligned with camera
    • Stephen Krichten
    • 31 مايو، 2018 13:59
    3 تعليقات
  • Problem: Lens got rejected
    • Tobias Glatz
    • 31 مايو، 2018 13:45
    1 تعليق
  • Blocky Textures
    • Permanently deleted user
    • 31 مايو، 2018 13:21
    4 تعليقات
  • Cant see my lens in Snapchat Lense page or Lens Studio
    • Ialmosawi84
    • 31 مايو، 2018 09:20
    6 تعليقات
  • New Version Keeps crashing! 1.6
    • Steve Krichten
    • 30 مايو، 2018 23:06
    8 تعليقات
  • 3D object attached to the screen
    • Dadeko
    • 30 مايو، 2018 20:21
    3 تعليقات
  • "obscene" content
    • Stephen Krichten
    • 29 مايو، 2018 20:04
    3 تعليقات
  • Interactive look at 2D animation
    • Permanently deleted user
    • 28 مايو، 2018 20:52
    2 تعليقات
  • Encourage users to tap within lens
    • lukalangabriel
    • 28 مايو، 2018 08:51
    2 تعليقات
  • Works on PC, but doesnt work on my phone when its pushed.
    • Permanently deleted user
    • 27 مايو، 2018 10:54
    4 تعليقات
  • Submit lens problem
    • aliah_alhubaida
    • 27 مايو، 2018 00:15
    3 تعليقات
  • Do I have to have a business?
    • Permanently deleted user
    • 26 مايو، 2018 22:49
    1 تعليق
  • Infinity War Inspired Disintegrate Away Face Lens
    • Brandon / Apoc
    • 26 مايو، 2018 21:39
    • تم التحرير
    0 تعليقات
  • Newbie here, Need direction on flood effect.
    • Permanently deleted user
    • 26 مايو، 2018 04:51
    11 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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