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  • Sprite alignment issue
    • Robin Delaporte
    • 11 يوليو، 2018 12:36
    2 تعليقات
  • Attach 3D object to face with 'Head Binding' whilst using 'Face Inset'
    • Permanently deleted user
    • 11 يوليو، 2018 10:15
    3 تعليقات
  • 🔥🔥Loud Wii Sports🔥🔥
    • Permanently deleted user
    • 11 يوليو، 2018 03:37
    1 تعليق
  • Bug: with FaceLostEvent and Head Binding?
    • Phill
    • 10 يوليو، 2018 22:06
    1 تعليق
  • Image detection
    • Permanently deleted user
    • 10 يوليو، 2018 12:14
    4 تعليقات
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    • Permanently deleted user
    • 9 يوليو، 2018 14:44
    1 تعليق
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    • romanejaquez
    • 8 يوليو، 2018 17:28
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  • Custom environment map
    • Bram van de Ven
    • 7 يوليو، 2018 08:47
    5 تعليقات
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    • Permanently deleted user
    • 6 يوليو، 2018 14:19
    1 تعليق
  • Lens Submission Best Practices.
    • eL Be
    • 6 يوليو، 2018 12:55
    2 تعليقات
  • what is the Resource Class used for?
    • eL Be
    • 6 يوليو، 2018 08:22
    1 تعليق
  • Particle Scripting
    • eL Be
    • 6 يوليو، 2018 07:57
    2 تعليقات
  • Perot Museum of Science and Nature - Pachyrhinosaurus Dinosaur Lens
    • Permanently deleted user
    • 6 يوليو، 2018 02:40
    1 تعليق
  • Lens Stats - Would be nice
    • Permanently deleted user
    • 6 يوليو، 2018 02:33
    4 تعليقات
  • Freezing Rotation
    • Abigail Porier
    • 5 يوليو، 2018 21:23
    1 تعليق
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    • 5 يوليو، 2018 19:53
    1 تعليق
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    • Permanently deleted user
    • 5 يوليو، 2018 17:03
    2 تعليقات
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    • carcar999
    • 4 يوليو، 2018 21:18
    4 تعليقات
  • Face Mask Opacity Texture feature not working as expected
    • Zach Thomas
    • 4 يوليو، 2018 18:06
    • تم التحرير
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  • Using my lens as a geolocated filter.
    • Permanently deleted user
    • 4 يوليو، 2018 16:06
    • تم التحرير
    1 تعليق
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    • eL Be
    • 4 يوليو، 2018 08:28
    1 تعليق
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    • Shawn
    • 3 يوليو، 2018 21:34
    0 تعليقات
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    • Abigail Porier
    • 3 يوليو، 2018 16:08
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    • romanejaquez
    • 3 يوليو، 2018 11:00
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    • Permanently deleted user
    • 2 يوليو، 2018 13:00
    1 تعليق
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    • hinick25
    • 30 يونيو، 2018 23:44
    1 تعليق
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    • Tim Kray
    • 30 يونيو، 2018 01:17
    3 تعليقات
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    • romanejaquez
    • 29 يونيو، 2018 19:03
    1 تعليق
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    • hinick25
    • 29 يونيو، 2018 18:11
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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