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  • new dark lens
    • Permanently deleted user
    • 21 فبراير، 2019 01:50
    0 تعليقات
  • Lens copyright violation... need help
    • Colin Tucker
    • 21 فبراير، 2019 00:38
    4 تعليقات
  • Lens effect frosted
    • Takinours
    • 20 فبراير، 2019 17:39
    • تم التحرير
    6 تعليقات
  • How to check visibility of the sprite?
    • Permanently deleted user
    • 20 فبراير، 2019 16:07
    3 تعليقات
  • 2D animation size
    • Permanently deleted user
    • 20 فبراير، 2019 13:09
    • تم التحرير
    2 تعليقات
  • Lens Studio Face retouch
    • Tauguylar brice
    • 19 فبراير، 2019 19:00
    4 تعليقات
  • 3D Guides
    • Dominique
    • 21 فبراير، 2019 20:37
    • تم التحرير
    4 تعليقات
  • Blinking And Mouth Movements
    • Dominique
    • 18 فبراير، 2019 10:44
    4 تعليقات
  • what text are ppl using when they create fourhead lens
    • Permanently deleted user
    • 17 فبراير، 2019 21:51
    1 تعليق
  • smh my head
    • Permanently deleted user
    • 17 فبراير، 2019 21:50
    0 تعليقات
  • can i use text/call to actions and voice over in snap AR lenses?
    • Permanently deleted user
    • 16 فبراير، 2019 14:02
    1 تعليق
  • statistics like "views" and "scans" doesnt appear
    • Babacar Diop
    • 15 فبراير، 2019 19:13
    • تم التحرير
    1 تعليق
  • Snapcamera On PC Has Text Backwards
    • Dominique
    • 15 فبراير، 2019 09:15
    1 تعليق
  • How to make 3d model move by tap interaction?
    • Permanently deleted user
    • 14 فبراير، 2019 20:47
    4 تعليقات
  • Unlock lens is ON by default?
    • Permanently deleted user
    • 14 فبراير، 2019 16:20
    1 تعليق
  • Ibbenbüren brummt
    • Permanently deleted user
    • 14 فبراير، 2019 12:00
    0 تعليقات
  • Face Image Picker edit
    • Kanz
    • 13 فبراير، 2019 22:46
    1 تعليق
  • Valentines Lens
    • dannymarree
    • 13 فبراير، 2019 15:56
    0 تعليقات
  • Snapchat (restaurant-shop-etc..) filters ..
    • I Abdulrahman
    • 13 فبراير، 2019 02:59
    1 تعليق
  • combining segmentation with post effect and face sprite
    • Image Fatale
    • 12 فبراير، 2019 18:27
    5 تعليقات
  • Barbie Background
    • Permanently deleted user
    • 11 فبراير، 2019 22:35
    0 تعليقات
  • Grabbing local weather?
    • Permanently deleted user
    • 11 فبراير، 2019 11:30
    2 تعليقات
  • Lenses not showing in Creator Profile
    • Punch Digital
    • 11 فبراير، 2019 10:25
    9 تعليقات
  • So Horny - Happy Valentines
    • Punch Digital
    • 11 فبراير، 2019 10:20
    0 تعليقات
  • How to optimize snap camera
    • hibnuhishath
    • 10 فبراير، 2019 18:56
    1 تعليق
  • how to make wings
    • Mohammed Alshaya
    • 10 فبراير، 2019 15:53
    1 تعليق
  • The force is strong with this one
    • Permanently deleted user
    • 10 فبراير، 2019 03:15
    0 تعليقات
  • Can't find lens on SnapCam
    • Permanently deleted user
    • 9 فبراير، 2019 18:14
    12 تعليقات
  • where can I find dusty grain or white dust gif
    • Mohammed Alshaya
    • 9 فبراير، 2019 10:09
    3 تعليقات
  • Problem, reject my lens
    • Permanently deleted user
    • 8 فبراير، 2019 20:15
    4 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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