The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
عرض المنشورات بدون حالة الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • WorldScale changes when using LocalRotate
    • Permanently deleted user
    • 14 مارس، 2019 17:04
    2 تعليقات
  • Hidding record button
    • Kanz
    • 14 مارس، 2019 08:02
    4 تعليقات
  • Making an object bend along with the head
    • Permanently deleted user
    • 14 مارس، 2019 02:35
    2 تعليقات
  • Post Effect help
    • Kanz
    • 14 مارس، 2019 00:14
    2 تعليقات
  • How does this work?
    • Permanently deleted user
    • 13 مارس، 2019 22:49
    1 تعليق
  • help us for an art school project ! please
    • Muscade3000
    • 13 مارس، 2019 09:33
    1 تعليق
  • Controlling "record video" settings. Is it possible?
    • Permanently deleted user
    • 13 مارس، 2019 00:52
    1 تعليق
  • When will i become a Lense Creator?
    • Jonass98
    • 12 مارس، 2019 22:14
    12 تعليقات
  • Specular Map not working properly... ? 🤷‍♂️
    • Topher Welsh
    • 12 مارس، 2019 21:53
    1 تعليق
  • Lens Preview not working
    • Permanently deleted user
    • 12 مارس، 2019 16:03
    6 تعليقات
  • iphone XR bug?
    • Image Fatale
    • 12 مارس، 2019 15:57
    1 تعليق
  • Expanding VideoTextureProvider api
    • Aitor Gandia
    • 12 مارس، 2019 15:04
    1 تعليق
  • Applying post effects to the Front Camera only
    • Permanently deleted user
    • 12 مارس، 2019 10:02
    2 تعليقات
  • Ability to label script components in the inspector panel
    • Georgie Boy
    • 12 مارس، 2019 00:43
    4 تعليقات
  • Block event triggers for interval of time - add option to Behavior Script
    • Georgie Boy
    • 12 مارس، 2019 00:27
    2 تعليقات
  • Adding a link
    • Permanently deleted user
    • 11 مارس، 2019 21:44
    2 تعليقات
  • BoKeH ShNp
    • is7np
    • 11 مارس، 2019 20:22
    0 تعليقات
  • Chipollino Snapchat Lens
    • Dzmitry Haiduk
    • 11 مارس، 2019 17:26
    0 تعليقات
  • I cannot remove lenses I have previewed
    • Lucky The Shark Memes & Stuff
    • 11 مارس، 2019 15:27
    1 تعليق
  • I need help with my lens
    • myran11782
    • 11 مارس، 2019 07:42
    1 تعليق
  • Snapcode Marker with Swipe Up Event
    • Adam Byrne
    • 11 مارس، 2019 05:38
    • تم التحرير
    1 تعليق
  • How to duplicate a billboard with location
    • Kanz
    • 11 مارس، 2019 00:27
    1 تعليق
  • Star Filter
    • Josh Keeney
    • 10 مارس، 2019 22:36
    2 تعليقات
  • LENSES AREN'T WORKING
    • filmjamie
    • 10 مارس، 2019 04:10
    8 تعليقات
  • Can’t access forum from main Snapchat website on mobile
    • Topher Welsh
    • 10 مارس، 2019 01:03
    • تم التحرير
    1 تعليق
  • 3D object rotating, want it to pause on tap, and resume on next tap.
    • Topher Welsh
    • 9 مارس، 2019 23:20
    3 تعليقات
  • Duplicate via JS ?
    • Kanz
    • 9 مارس، 2019 17:03
    1 تعليق
  • 360 background behind user's head
    • Topher Welsh
    • 8 مارس، 2019 22:19
    3 تعليقات
  • Town-e Doing the Robot
    • Permanently deleted user
    • 8 مارس، 2019 22:18
    • تم التحرير
    1 تعليق
  • Publish lens privately?
    • Georgie Boy
    • 7 مارس، 2019 21:05
    4 تعليقات
  • «
  • ‹
  • 498
  • 499
  • 500
  • 501
  • 502
  • 503
  • 504
  • 505
  • 506
  • 507
  • 508
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It