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  • Use snap camera for youtbe and etc.
    • mrkingjan123
    • 26 مايو، 2019 12:29
    1 تعليق
  • RGB Flower crown
    • Deejdrobo
    • 26 مايو، 2019 06:22
    0 تعليقات
  • Bubble Blowing Lens
    • Deejdrobo
    • 26 مايو، 2019 05:06
    0 تعليقات
  • Template: Word Crown with Icons
    • Rhonda
    • 26 مايو، 2019 22:33
    • تم التحرير
    4 تعليقات
  • Food VSCO
    • Mikael Hagen Johansen
    • 25 مايو، 2019 16:12
    0 تعليقات
  • My lens "Happy Vibe"
    • Mikael Hagen Johansen
    • 25 مايو، 2019 07:26
    0 تعليقات
  • MY LENSES MISSING!
    • Permanently deleted user
    • 24 مايو، 2019 19:25
    7 تعليقات
  • Snap on a big interactive screen?
    • Permanently deleted user
    • 24 مايو، 2019 15:31
    1 تعليق
  • Adding more coding languages
    • Mikael Hagen Johansen
    • 23 مايو، 2019 17:21
    2 تعليقات
  • Uploading lens advanced
    • Kanz
    • 23 مايو، 2019 15:26
    2 تعليقات
  • Face Retouch Lens
    • Kanz
    • 23 مايو، 2019 15:12
    1 تعليق
  • i want to ask !!!!why the lens that are trending now i cant used it properly in mg snapchat the camera button for that lens dont appear properly in my snapchat and all my friends who have snapchat they used it properly
    • Permanently deleted user
    • 23 مايو، 2019 13:21
    1 تعليق
  • Audio Trigger reset issue
    • Permanently deleted user
    • 23 مايو، 2019 12:55
    3 تعليقات
  • Lens suddenly rejected after 6 months for no reason. Need help.
    • Nick lamela
    • 23 مايو، 2019 02:34
    15 تعليقات
  • soundboard lens
    • rashed almansoori
    • 22 مايو، 2019 22:54
    1 تعليق
  • My Lens "James Charles"
    • Mikael Hagen Johansen
    • 22 مايو، 2019 20:42
    0 تعليقات
  • Change name
    • Mikael Hagen Johansen
    • 22 مايو، 2019 20:37
    1 تعليق
  • My Lens "Spring"
    • Mikael Hagen Johansen
    • 22 مايو، 2019 15:26
    0 تعليقات
  • Créer un snapcode
    • Permanently deleted user
    • 22 مايو، 2019 13:43
    • تم التحرير
    1 تعليق
  • Adding of video of size less than 10 mb
    • hitpatel2328
    • 22 مايو، 2019 13:15
    1 تعليق
  • Yay!!
    • Permanently deleted user
    • 20 مايو، 2019 22:08
    1 تعليق
  • Snapcode for Finalized Sponsored Lens "not for Public Distribution"
    • creative prod
    • 20 مايو، 2019 09:55
    1 تعليق
  • Face retouch controlling via JS
    • Kanz
    • 19 مايو، 2019 10:55
    1 تعليق
  • My Lense "Ugly filter"
    • Mikael Hagen Johansen
    • 18 مايو، 2019 16:40
    0 تعليقات
  • official Lence Creator
    • rashed almansoori
    • 18 مايو، 2019 15:30
    4 تعليقات
  • Saleh Al Ameri
    • Astro-saleh
    • 18 مايو، 2019 14:30
    0 تعليقات
  • Official Lens creator
    • Astro-saleh
    • 18 مايو، 2019 03:47
    2 تعليقات
  • Pin to Edge feature not working
    • steaq
    • 17 مايو، 2019 09:50
    1 تعليق
  • Feature request: Able to delete lenses
    • Mikael Hagen Johansen
    • 16 مايو، 2019 22:53
    2 تعليقات
  • Importing FBX animated model from mixamo won't import textures because texture names includes ":" (semicolon)
    • Permanently deleted user
    • 16 مايو، 2019 22:24
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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