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  • Ur cute Lens
    • Mikael Hagen Johansen
    • 7 يونيو، 2019 19:07
    0 تعليقات
  • Geolens or sponsored lens unlocked with code?
    • Permanently deleted user
    • 7 يونيو، 2019 13:25
    4 تعليقات
  • Face Mesh Neck Movement
    • Permanently deleted user
    • 7 يونيو، 2019 12:08
    • تم التحرير
    4 تعليقات
  • LGBT Pride Cheeks
    • Permanently deleted user
    • 6 يونيو، 2019 11:28
    • تم التحرير
    1 تعليق
  • Lens under review 18+ hours
    • Emile swain
    • 6 يونيو، 2019 10:26
    2 تعليقات
  • Face Stretch effects Segmentation
    • Permanently deleted user
    • 6 يونيو، 2019 05:36
    3 تعليقات
  • Get color of pixel from renderTexture or image
    • Emile swain
    • 5 يونيو، 2019 14:09
    1 تعليق
  • Rendering
    • Permanently deleted user
    • 5 يونيو، 2019 13:39
    1 تعليق
  • Fask mask copy feature points
    • Emile swain
    • 5 يونيو، 2019 10:43
    1 تعليق
  • All your scripts
    • Emile swain
    • 5 يونيو، 2019 10:09
    1 تعليق
  • Lens Trigger Help? (Not Animation)
    • Permanently deleted user
    • 5 يونيو، 2019 07:52
    1 تعليق
  • Happy pride
    • Mikael Hagen Johansen
    • 5 يونيو، 2019 00:19
    0 تعليقات
  • my lemss in review
    • hanoofa_16
    • 4 يونيو، 2019 23:52
    1 تعليق
  • sloth
    • sauropodd
    • 4 يونيو، 2019 22:48
    0 تعليقات
  • Different images on left/right of the glasses
    • Permanently deleted user
    • 4 يونيو، 2019 21:09
    1 تعليق
  • My lens "White"
    • Mikael Hagen Johansen
    • 4 يونيو، 2019 20:16
    0 تعليقات
  • My lens got rejected for no reason
    • Noah Grose
    • 4 يونيو، 2019 19:15
    2 تعليقات
  • FBX animation and Shadows
    • Pete Collins
    • 4 يونيو، 2019 13:27
    3 تعليقات
  • Play 2D Animation at the beginning of the lens
    • Permanently deleted user
    • 3 يونيو، 2019 19:44
    1 تعليق
  • Lens Studio creation for an event
    • Permanently deleted user
    • 3 يونيو، 2019 18:55
    3 تعليقات
  • Uses Snap trademarks or products or suggests endorsement by Snap
    • Colin Tucker
    • 3 يونيو، 2019 18:33
    • تم التحرير
    7 تعليقات
  • Lens still under review
    • j0hnskot
    • 3 يونيو، 2019 14:49
    3 تعليقات
  • Lost all of the stats on an updated lens
    • Deejdrobo
    • 3 يونيو، 2019 08:07
    3 تعليقات
  • What is the method of preparing the lens to upload images from the camera?
    • rashed almansoori
    • 3 يونيو، 2019 03:26
    1 تعليق
  • My lens "Open your mouth"
    • rashed almansoori
    • 3 يونيو، 2019 01:50
    0 تعليقات
  • Lens Studio keeps crashing
    • Permanently deleted user
    • 2 يونيو، 2019 18:49
    1 تعليق
  • Lense keeps being rejected 24h after being approved
    • Dubuc Nathan
    • 2 يونيو، 2019 15:51
    2 تعليقات
  • specific word tracking
    • Permanently deleted user
    • 2 يونيو، 2019 10:22
    1 تعليق
  • Copyright?
    • Permanently deleted user
    • 1 يونيو، 2019 22:42
    2 تعليقات
  • LENS STUDIO
    • Permanently deleted user
    • 1 يونيو، 2019 21:55
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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