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    • Permanently deleted user
    • 24 أكتوبر، 2019 19:48
    1 تعليق
  • Trigger events?
    • Permanently deleted user
    • 24 أكتوبر، 2019 07:47
    2 تعليقات
  • Using Snapcode Marker and Image Marker for 2 different triggers
    • Colin Tucker
    • 23 أكتوبر، 2019 16:42
    3 تعليقات
  • Lens effect
    • Permanently deleted user
    • 23 أكتوبر، 2019 08:29
    0 تعليقات
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    • Permanently deleted user
    • 22 أكتوبر، 2019 23:11
    3 تعليقات
  • SOLVED! Tween Manager doesnt find tweenName Bug?
    • eL Be
    • 24 أكتوبر، 2019 00:41
    • تم التحرير
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  • Possible to Track Moment When Lens is fully loaded?
    • eL Be
    • 22 أكتوبر، 2019 20:31
    3 تعليقات
  • Lens effect
    • Permanently deleted user
    • 22 أكتوبر، 2019 20:05
    1 تعليق
  • Tween Light Intensity or Color
    • AllChuckdUp
    • 22 أكتوبر، 2019 02:14
    1 تعليق
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    • qm.to
    • 21 أكتوبر، 2019 17:50
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  • Selecting from a "pool" of Resources/Assets (Textures)
    • Permanently deleted user
    • 20 أكتوبر، 2019 18:23
    1 تعليق
  • Snap Ads Manager
    • Laurent
    • 20 أكتوبر، 2019 17:33
    • تم التحرير
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  • Updated for LS 2.0+, Tutorial: How to have 3D Head Binded Objects Over Background Segmented Scene
    • Brandon / Apoc
    • 20 أكتوبر، 2019 15:20
    • تم التحرير
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  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • 20 أكتوبر، 2019 13:08
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  • How long does it take for analytics to update?
    • Permanently deleted user
    • 20 أكتوبر، 2019 12:48
    0 تعليقات
  • How long does it take for lense analytics to update?
    • Permanently deleted user
    • 20 أكتوبر، 2019 12:43
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    • qm.to
    • 19 أكتوبر، 2019 17:19
    4 تعليقات
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    • qm.to
    • 19 أكتوبر، 2019 17:17
    1 تعليق
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    • 18 أكتوبر، 2019 17:09
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    • eL Be
    • 18 أكتوبر، 2019 10:49
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    • eL Be
    • 18 أكتوبر، 2019 09:56
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    • Olha
    • 18 أكتوبر، 2019 04:02
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    • Permanently deleted user
    • 17 أكتوبر، 2019 18:32
    2 تعليقات
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    • Takinours
    • 17 أكتوبر، 2019 10:56
    • تم التحرير
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  • How do I create this portrait painting lens?
    • Permanently deleted user
    • 17 أكتوبر، 2019 00:53
    2 تعليقات
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    • loupis1
    • 17 أكتوبر، 2019 00:02
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    • loupis1
    • 17 أكتوبر، 2019 00:01
    3 تعليقات
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    • loupis1
    • 16 أكتوبر، 2019 18:26
    5 تعليقات
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    • Kelly Cromwell
    • 16 أكتوبر، 2019 18:11
    2 تعليقات
  • gpu not supported
    • Hihi Haha
    • 16 أكتوبر، 2019 14:06
    • تم التحرير
    4 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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