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    • Permanently deleted user
    • 25 مارس، 2020 02:14
    0 تعليقات
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    • Dofl Yun
    • 25 مارس، 2020 01:12
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    • ItzJustSamu
    • 24 مارس، 2020 23:39
    1 تعليق
  • My fIrst lens for girlfriend <3
    • Permanently deleted user
    • 24 مارس، 2020 20:34
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    • johnny
    • 24 مارس، 2020 18:00
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  • My fIrst lens
    • Permanently deleted user
    • 24 مارس، 2020 17:04
    1 تعليق
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    • uaepro
    • 24 مارس، 2020 14:28
    3 تعليقات
  • BABY FILTER? HELP
    • Permanently deleted user
    • 24 مارس، 2020 08:48
    19 تعليقات
  • lens doesn't fit screen
    • Permanently deleted user
    • 24 مارس، 2020 06:16
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    • 24 مارس، 2020 02:24
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    • 24 مارس، 2020 01:40
    1 تعليق
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    • 23 مارس، 2020 21:52
    4 تعليقات
  • Butterfly
    • Permanently deleted user
    • 23 مارس، 2020 20:14
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    • 23 مارس، 2020 20:04
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  • notifcations
    • Permanently deleted user
    • 23 مارس، 2020 10:00
    1 تعليق
  • Moon Massage
    • Gijs Wahl
    • 23 مارس، 2020 09:32
    0 تعليقات
  • Error on Pause
    • Permanently deleted user
    • 23 مارس، 2020 03:13
    • تم التحرير
    1 تعليق
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    • Permanently deleted user
    • 22 مارس، 2020 19:03
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  • Snap Camera Compatibility
    • Permanently deleted user
    • 22 مارس، 2020 18:50
    1 تعليق
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    • Marco Vanossi
    • 22 مارس، 2020 17:33
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  • I need your help explaining the lens
    • Abumeyer7
    • 22 مارس، 2020 17:16
    1 تعليق
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    • r-aqqq
    • 22 مارس، 2020 16:33
    3 تعليقات
  • Blurred background
    • Permanently deleted user
    • 22 مارس، 2020 16:41
    • تم التحرير
    1 تعليق
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    • Kevinhabich
    • 22 مارس، 2020 16:20
    2 تعليقات
  • PC Gamer
    • Kevinhabich
    • 22 مارس، 2020 16:13
    0 تعليقات
  • Why is this lens under review
    • athb.almsha3r
    • 22 مارس، 2020 15:36
    1 تعليق
  • Segmentation No Working
    • Permanently deleted user
    • 22 مارس، 2020 13:05
    2 تعليقات
  • Depth sorting touch components
    • sava nozin
    • 21 مارس، 2020 22:28
    5 تعليقات
  • Graph over growth
    • adamabse
    • 21 مارس، 2020 21:58
    0 تعليقات
  • Smooth face mask
    • adamabse
    • 21 مارس، 2020 21:49
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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