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  • Putting face inside box or circle
    • mk.filters
    • 5 مايو، 2020 06:02
    1 تعليق
  • Visually show the cycling of text
    • Permanently deleted user
    • 5 مايو، 2020 04:29
    1 تعليق
  • Accessing Objects via code
    • Permanently deleted user
    • 5 مايو، 2020 03:45
    1 تعليق
  • 3D GAS MASK
    • Malmiller5
    • 4 مايو، 2020 21:13
    • تم التحرير
    1 تعليق
  • 3D WOLF
    • Malmiller5
    • 4 مايو، 2020 21:14
    • تم التحرير
    1 تعليق
  • Color Picker
    • Malmiller5
    • 4 مايو، 2020 21:09
    1 تعليق
  • Star war May the 4th Be With You
    • Permanently deleted user
    • 4 مايو، 2020 20:35
    0 تعليقات
  • HitTest/Raycasting for 3D touch position
    • Tom Geurts
    • 4 مايو، 2020 19:15
    1 تعليق
  • Marker recognition for desktop
    • Permanently deleted user
    • 4 مايو، 2020 17:38
    5 تعليقات
  • My Lens was live but has been rejected recently
    • Marco_18
    • 4 مايو، 2020 17:10
    1 تعليق
  • skechers
    • Eloise Vanneste
    • 4 مايو، 2020 15:14
    0 تعليقات
  • TweenAlpha with Particles
    • Permanently deleted user
    • 4 مايو، 2020 08:58
    0 تعليقات
  • Lens stays "in review"
    • amauryd5
    • 4 مايو، 2020 08:05
    2 تعليقات
  • locking the camera
    • Kavin Kumar
    • 4 مايو، 2020 07:22
    1 تعليق
  • Seeking Bonnet_noir
    • Permanently deleted user
    • 4 مايو، 2020 05:38
    2 تعليقات
  • Head Tilt - Left / Right
    • Permanently deleted user
    • 4 مايو، 2020 02:02
    10 تعليقات
  • lens not on snapchat
    • jacco_06
    • 3 مايو، 2020 20:01
    3 تعليقات
  • lens not on snapchat
    • jacco_06
    • 3 مايو، 2020 19:57
    0 تعليقات
  • sharkira sharkira
    • Eloise Vanneste
    • 3 مايو، 2020 19:56
    0 تعليقات
  • Big Mouth by Snapchat
    • Permanently deleted user
    • 3 مايو، 2020 19:34
    0 تعليقات
  • hehe
    • Eloise Vanneste
    • 3 مايو، 2020 16:44
    • تم التحرير
    0 تعليقات
  • i'm bored
    • Eloise Vanneste
    • 3 مايو، 2020 13:29
    • تم التحرير
    0 تعليقات
  • dude, let's go surfing
    • Eloise Vanneste
    • 3 مايو، 2020 13:27
    • تم التحرير
    0 تعليقات
  • Lense rejected, now just in review
    • Permanently deleted user
    • 3 مايو، 2020 12:36
    1 تعليق
  • Unable to see Snap Camera in WebEx
    • Chris Walker
    • 3 مايو، 2020 10:31
    2 تعليقات
  • Help
    • alprob123
    • 3 مايو، 2020 09:50
    2 تعليقات
  • How to get creator profile
    • furkanaibani
    • 3 مايو، 2020 07:42
    4 تعليقات
  • why we do not change flters
    • karbin kamaran
    • 3 مايو، 2020 01:29
    0 تعليقات
  • About lens
    • amatpor
    • 2 مايو، 2020 14:02
    1 تعليق
  • SnapCamera program keeps freezing
    • Lykon Plays
    • 2 مايو، 2020 04:56
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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