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  • Berry (effect)
    • Fqe
    • 15 ابريل، 2021 14:06
    0 تعليقات
  • 7 Days (Everyday)
    • Fqe
    • 15 ابريل، 2021 13:58
    0 تعليقات
  • mocha (effect) coffee
    • Fqe
    • 15 ابريل، 2021 13:45
    0 تعليقات
  • Camping (effect)
    • Fqe
    • 15 ابريل، 2021 13:28
    0 تعليقات
  • Formal (effect)
    • Fqe
    • 15 ابريل، 2021 13:22
    0 تعليقات
  • warm (effect)
    • Fqe
    • 15 ابريل، 2021 13:07
    0 تعليقات
  • pastel (Colors)
    • Fqe
    • 15 ابريل، 2021 12:54
    0 تعليقات
  • Astknan (Relax)
    • Fqe
    • 15 ابريل، 2021 12:42
    0 تعليقات
  • Clearly Effect (CAT)
    • Fqe
    • 15 ابريل، 2021 12:31
    0 تعليقات
  • My Watch Is ?
    • Fqe
    • 15 ابريل، 2021 12:22
    0 تعليقات
  • My Night (Tonight)
    • Fqe
    • 15 ابريل، 2021 12:08
    0 تعليقات
  • Tree Vase (Green)
    • Fqe
    • 15 ابريل، 2021 11:54
    0 تعليقات
  • Tea Time Effect
    • Fqe
    • 15 ابريل، 2021 11:42
    0 تعليقات
  • Darken Effect
    • Fqe
    • 15 ابريل، 2021 11:30
    0 تعليقات
  • My Konos Effect
    • Fqe
    • 15 ابريل، 2021 11:18
    0 تعليقات
  • phoenix bird
    • muhannadmujali
    • 15 ابريل، 2021 09:34
    0 تعليقات
  • new lens big your eyes
    • none
    • 15 ابريل، 2021 09:21
    0 تعليقات
  • new lens eyes biger
    • none
    • 15 ابريل، 2021 09:17
    0 تعليقات
  • Performance issues in 1.12.1?
    • Permanently deleted user
    • 15 ابريل، 2021 04:02
    1 تعليق
  • 3D ice god
    • creatorwill
    • 15 ابريل، 2021 00:45
    0 تعليقات
  • Gary Swiercz Chicago Snapchat Ideas
    • Permanently deleted user
    • 15 ابريل، 2021 00:25
    0 تعليقات
  • Gary Swiercz Chicago Snapchat
    • Permanently deleted user
    • 15 ابريل، 2021 00:22
    • تم التحرير
    0 تعليقات
  • Euphoria Style filter Glitter Tears
    • carguz_8
    • 14 ابريل، 2021 22:49
    0 تعليقات
  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Lens : 4 Effect
    • E1jji
    • 23 اغسطس، 2021 03:01
    • تم التحرير
    0 تعليقات
  • bug/needs improvement: eye movement/blinking rotates the head a LOT
    • Roman
    • 14 ابريل، 2021 09:17
    0 تعليقات
  • How do I get colour picker to work with eye colour
    • Permanently deleted user
    • 14 ابريل، 2021 08:30
    1 تعليق
  • Imported Template Position Problems
    • Ellis Berman
    • 14 ابريل، 2021 06:16
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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