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  • my first lens i literally just put a picture on a frame
    • notbadjoey
    • 17 يناير، 2018 16:41
    1 تعليق
  • More info on Logger about Errors.
    • Taelss
    • 17 يناير، 2018 16:26
    0 تعليقات
  • Can't see lens in preview
    • ellacrk
    • 17 يناير، 2018 15:36
    2 تعليقات
  • Referencing scripts
    • timon.g3
    • 17 يناير، 2018 15:07
    1 تعليق
  • Lens and statistics don't update, stuck in review
    • EGM
    • 19 يناير، 2018 10:32
    • تم التحرير
    2 تعليقات
  • Statistics not appearing after 24 hours
    • vbob
    • 17 يناير، 2018 08:07
    1 تعليق
  • inspector does not work
    • Eitan Fischer
    • 17 يناير، 2018 04:05
    1 تعليق
  • This is a dumb question, but is it possible to turn a video into a snap lens? ( i don't know anything about animating)
    • Permanently deleted user
    • 17 يناير، 2018 01:58
    6 تعليقات
  • Batman Salsa Dancing
    • vbob
    • 17 يناير، 2018 00:14
    0 تعليقات
  • Simpsons Hit and Run Filters
    • Permanently deleted user
    • 16 يناير، 2018 22:09
    0 تعليقات
  • Blurry Images?
    • Sam de Lara
    • 16 يناير، 2018 21:48
    1 تعليق
  • Lens studio
    • Permanently deleted user
    • 16 يناير، 2018 18:51
    1 تعليق
  • Materials import not working
    • Punto Devista
    • 18 يناير، 2018 00:12
    • تم التحرير
    6 تعليقات
  • multiple animation triggers
    • Permanently deleted user
    • 16 يناير، 2018 10:55
    1 تعليق
  • Maya: material imported but still shows as purple checkerboard
    • Eddie
    • 16 يناير، 2018 07:33
    1 تعليق
  • Update a Different Lens Using the Same Project
    • Calvin Wayne
    • 16 يناير، 2018 01:03
    4 تعليقات
  • New post is "pending approval"
    • Acknickulous
    • 16 يناير، 2018 00:49
    1 تعليق
  • Lens Reset
    • Calvin Wayne
    • 16 يناير، 2018 00:20
    8 تعليقات
  • Lens works in preview but not on phone
    • Permanently deleted user
    • 15 يناير، 2018 23:18
    4 تعليقات
  • Twerking Bugs Bunny Lens
    • André Edwards
    • 15 يناير، 2018 22:51
    0 تعليقات
  • Creating a Freeze Frame
    • Permanently deleted user
    • 15 يناير، 2018 22:45
    2 تعليقات
  • My Lenses disappeared
    • David Neal
    • 15 يناير، 2018 20:24
    1 تعليق
  • Lens studio crashes when opened
    • Daniel von Trotha
    • 15 يناير، 2018 20:02
    1 تعليق
  • Big list o' feature requests
    • Acknickulous
    • 15 يناير، 2018 19:50
    • تم التحرير
    14 تعليقات
  • Ether Drift SLICER
    • Acknickulous
    • 15 يناير، 2018 19:28
    0 تعليقات
  • FLARB DANCE CARD
    • Acknickulous
    • 15 يناير، 2018 19:23
    2 تعليقات
  • Multiple Animation scripts
    • Permanently deleted user
    • 15 يناير، 2018 14:38
    1 تعليق
  • Is there a discord for Lens creators?
    • Permanently deleted user
    • 15 يناير، 2018 12:51
    3 تعليقات
  • Print string to the screen?
    • Permanently deleted user
    • 15 يناير، 2018 12:30
    2 تعليقات
  • Is there anyway to remove your lense.
    • enessmajlovic
    • 15 يناير، 2018 06:25
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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