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  • Review process is too vague
    • jelmer
    • 2 فبراير، 2018 14:04
    3 تعليقات
  • I just want slow motion rn
    • Permanently deleted user
    • 2 فبراير، 2018 11:44
    1 تعليق
  • Audio not working on iOS?
    • Brendan Luu
    • 1 فبراير، 2018 23:40
    3 تعليقات
  • Light affecting wrong side of model
    • Joey Judkins
    • 1 فبراير، 2018 19:55
    2 تعليقات
  • Problems importing DEFORMER animation from Cinema 4d
    • Permanently deleted user
    • 1 فبراير، 2018 18:54
    • تم التحرير
    10 تعليقات
  • Can’t hear audio with any lens I download
    • Permanently deleted user
    • 1 فبراير، 2018 06:46
    2 تعليقات
  • Problems with file size
    • Permanently deleted user
    • 1 فبراير، 2018 04:43
    2 تعليقات
  • Please help with importing recources
    • Permanently deleted user
    • 1 فبراير، 2018 02:16
    1 تعليق
  • How do I reduce RAM consumption?
    • Moudiz
    • 1 فبراير، 2018 00:21
    1 تعليق
  • Zombie Scream Meme
    • Permanently deleted user
    • 31 يناير، 2018 22:53
    0 تعليقات
  • Rapid shaking sprite on z-axis rotation
    • Permanently deleted user
    • 31 يناير، 2018 21:16
    3 تعليقات
  • Danny
    • Permanently deleted user
    • 31 يناير، 2018 21:14
    0 تعليقات
  • Sad Boi
    • Permanently deleted user
    • 31 يناير، 2018 21:14
    0 تعليقات
  • Lens Studio Crashes (windows 10)
    • John P
    • 31 يناير، 2018 19:07
    12 تعليقات
  • Code Nimoy! I repeat, Code Nimoy!!!!
    • Permanently deleted user
    • 31 يناير، 2018 19:03
    0 تعليقات
  • My Lens "Chillah"
    • daniel4duniel
    • 31 يناير، 2018 17:02
    0 تعليقات
  • Louis XIV Chateau de Versaille project.
    • mrtolien
    • 3 فبراير، 2018 18:17
    • تم التحرير
    4 تعليقات
  • PUBG Air drop !
    • mrtolien
    • 31 يناير، 2018 12:59
    0 تعليقات
  • Is there a way we can contact support?
    • Permanently deleted user
    • 31 يناير، 2018 10:44
    • تم التحرير
    1 تعليق
  • AR Blaster
    • Permanently deleted user
    • 31 يناير، 2018 07:48
    • تم التحرير
    1 تعليق
  • How on earth do I add two picture frames in the same lens???
    • Noahgray28
    • 31 يناير، 2018 07:01
    4 تعليقات
  • Penn State Blue Band Lens
    • Permanently deleted user
    • 31 يناير، 2018 03:39
    • تم التحرير
    1 تعليق
  • Animations without layers problem
    • Permanently deleted user
    • 31 يناير، 2018 02:21
    5 تعليقات
  • Texture filtering options
    • Acknickulous
    • 31 يناير، 2018 02:04
    1 تعليق
  • Object Lifecycle Events
    • Acknickulous
    • 31 يناير، 2018 01:45
    5 تعليقات
  • Open Link with scripting?
    • Ben Paruzynski
    • 30 يناير، 2018 22:11
    3 تعليقات
  • How do you upload a video?
    • Permanently deleted user
    • 30 يناير، 2018 20:49
    2 تعليقات
  • Branded Lens - Agency creating a brand's lens
    • Permanently deleted user
    • 30 يناير، 2018 19:41
    4 تعليقات
  • 3d model always looks pink/black
    • Permanently deleted user
    • 30 يناير، 2018 17:12
    2 تعليقات
  • TypeError while trying to get audio to play on tap
    • Permanently deleted user
    • 30 يناير، 2018 15:50
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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