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  • Is This the Correct Way to Duplicate Scene Objects?
    • Permanently deleted user
    • 19 مارس، 2018 17:06
    2 تعليقات
  • How do you make it so tapping a mesh triggers a sound?
    • carcar999
    • 19 مارس، 2018 15:40
    1 تعليق
  • Combining the Fullscreen tap-through with swiping
    • Bram van de Ven
    • 19 مارس، 2018 15:06
    11 تعليقات
  • Why does my lens keep making my phone crash?
    • carcar999
    • 19 مارس، 2018 13:25
    3 تعليقات
  • 3D Bottle Flip Game
    • Permanently deleted user
    • 18 مارس، 2018 18:10
    3 تعليقات
  • Is it possible to let the lens user input text?
    • carcar999
    • 18 مارس، 2018 13:18
    1 تعليق
  • Saxo Time !
    • mrtolien
    • 17 مارس، 2018 13:17
    0 تعليقات
  • Pray Stations of the Cross on Snapchat!
    • Permanently deleted user
    • 17 مارس، 2018 05:52
    0 تعليقات
  • Creating a Procedural Mesh that shows previous frames
    • Bram van de Ven
    • 16 مارس، 2018 12:14
    3 تعليقات
  • Games within Snapchat Lens
    • Permanently deleted user
    • 15 مارس، 2018 18:47
    6 تعليقات
  • Playable Drum Set lens
    • Permanently deleted user
    • 15 مارس، 2018 18:16
    • تم التحرير
    0 تعليقات
  • Pi Day Pizza Party
    • Permanently deleted user
    • 15 مارس، 2018 13:36
    • تم التحرير
    0 تعليقات
  • Black Hole Portal: A Tribute to Stephen Hawking
    • Bram van de Ven
    • 14 مارس، 2018 19:59
    4 تعليقات
  • Roomba Cat (interactive + sound)
    • Permanently deleted user
    • 14 مارس، 2018 22:01
    • تم التحرير
    1 تعليق
  • Manipulate texture
    • Permanently deleted user
    • 14 مارس، 2018 09:00
    1 تعليق
  • lens studio reads transparency differently from a standard 3d renderer
    • Permanently deleted user
    • 13 مارس، 2018 20:26
    15 تعليقات
  • Snap Henry - An AR "Flat Stanley" Experience
    • Permanently deleted user
    • 13 مارس، 2018 16:20
    2 تعليقات
  • Catch the Golden Snitch! Interactive game/Tap to play
    • Bram van de Ven
    • 13 مارس، 2018 14:42
    0 تعليقات
  • March For Our Lives
    • Benjamin Sacks
    • 13 مارس، 2018 14:33
    • تم التحرير
    0 تعليقات
  • Is it possible to export Lens Studio projects as Collada files?
    • Permanently deleted user
    • 13 مارس، 2018 08:16
    1 تعليق
  • tap to trigger billboard and 3d animations; 2D and 3D animation states in state manager
    • Deb Catalano
    • 12 مارس، 2018 20:06
    3 تعليقات
  • lens studio community captcha
    • Patrick Henry Vlogs
    • 12 مارس، 2018 19:27
    1 تعليق
  • [BUG] Disabled Objects Appear After Preview Reset
    • Permanently deleted user
    • 12 مارس، 2018 03:43
    2 تعليقات
  • Is it possible to make an object that can be spun by the user?
    • umadbro76
    • 11 مارس، 2018 19:51
    2 تعليقات
  • trouble with Lens Studio
    • Permanently deleted user
    • 10 مارس، 2018 21:44
    2 تعليقات
  • Deeplinking in Lens
    • frankshishi
    • 9 مارس، 2018 23:47
    1 تعليق
  • Baked Animation is not working with my rigged Model MAYA
    • Permanently deleted user
    • 9 مارس، 2018 23:51
    • تم التحرير
    2 تعليقات
  • I'm cheap and want to hire people to make lens assets for me
    • Seth Lehman
    • 9 مارس، 2018 23:44
    6 تعليقات
  • Viewing .obj's
    • Permanently deleted user
    • 9 مارس، 2018 20:50
    1 تعليق
  • Possible to update the name of who the snap lens is made by?
    • Permanently deleted user
    • 9 مارس، 2018 19:41
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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