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  • Trigger texture change on 3D model
    • Permanently deleted user
    • 9 مايو، 2018 20:31
    5 تعليقات
  • Lens Studio Twitch Stream - Today (5/9) at 3pm PST
    • Travis Chen
    • 9 مايو، 2018 18:46
    • تم التحرير
    2 تعليقات
  • Face mesh exported for reference?
    • Permanently deleted user
    • 8 مايو، 2018 23:31
    2 تعليقات
  • Moving texture coordinates, not just scale
    • Permanently deleted user
    • 8 مايو، 2018 23:16
    7 تعليقات
  • Is it possible to check if detected face has moved to left or right ?
    • Permanently deleted user
    • 8 مايو، 2018 10:24
    6 تعليقات
  • Material change on tap
    • Josh Keeney
    • 8 مايو، 2018 02:52
    5 تعليقات
  • Mouth Opened Animation Trigger
    • Neel's Music Corner
    • 7 مايو، 2018 20:39
    1 تعليق
  • Timed Photo Lens, Take hands-free pictures!
    • Brandon / Apoc
    • 7 مايو، 2018 16:35
    • تم التحرير
    1 تعليق
  • How do you add a face to a still image?
    • Permanently deleted user
    • 7 مايو، 2018 11:31
    2 تعليقات
  • live but not working
    • Bayader
    • 7 مايو، 2018 10:00
    3 تعليقات
  • Mantis Colony
    • Dylon Fiala
    • 7 مايو، 2018 08:34
    1 تعليق
  • On Demand Geofilters
    • Permanently deleted user
    • 6 مايو، 2018 19:07
    1 تعليق
  • Stop Motion - Create your own animation
    • Brandon / Apoc
    • 4 مايو، 2018 14:00
    4 تعليقات
  • Cute Bat Lens!
    • Permanently deleted user
    • 4 مايو، 2018 13:36
    1 تعليق
  • Export
    • Calvin Wayne
    • 3 مايو، 2018 23:54
    1 تعليق
  • Darkening
    • Permanently deleted user
    • 3 مايو، 2018 01:16
    2 تعليقات
  • 3D Transparency?
    • Permanently deleted user
    • 3 مايو، 2018 00:29
    • تم التحرير
    3 تعليقات
  • How do you do the person disappearing effect in a lens?
    • carcar999
    • 2 مايو، 2018 14:11
    6 تعليقات
  • Preview stuck on face
    • Benjamin Sacks
    • 1 مايو، 2018 23:30
    2 تعليقات
  • Shoppable AR
    • Deb Catalano
    • 1 مايو، 2018 20:02
    4 تعليقات
  • Lens Studio crashing when adding PBR material or when trying to add new mesh
    • Austin Bentley
    • 1 مايو، 2018 04:49
    2 تعليقات
  • How Do I Put A Timer Into A Lens?
    • ChrisEditing
    • 1 مايو، 2018 03:01
    4 تعليقات
  • project rejected not violating any rules
    • שניר בוחניק
    • 30 ابريل، 2018 16:33
    1 تعليق
  • A deeper "look"
    • Austin Bentley
    • 30 ابريل، 2018 15:02
    5 تعليقات
  • Lens Rejected, "Potentially offensive to a group of individuals"....
    • James
    • 30 ابريل، 2018 13:04
    1 تعليق
  • How can you let users add their Bitmoji avatar to your lens?
    • Permanently deleted user
    • 30 ابريل، 2018 10:54
    2 تعليقات
  • "Head Nod" - Trigger action for face
    • Permanently deleted user
    • 30 ابريل، 2018 08:24
    3 تعليقات
  • Auto record
    • Brandon / Apoc
    • 30 ابريل، 2018 00:33
    1 تعليق
  • [HELP] Lens studio won't unpair. ???
    • khadaffijaveed1
    • 29 ابريل، 2018 10:02
    1 تعليق
  • Lens Studios crashing (shutting down) whenever searching for files on PC
    • Me
    • 28 ابريل، 2018 09:12
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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