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  • Syncing Image Sequence with FBX animation
    • Permanently deleted user
    • 29 يونيو، 2018 17:56
    5 تعليقات
  • "Super Dodge" My DC Challenge Lens Entry
    • Brandon / Apoc
    • 28 يونيو، 2018 21:13
    0 تعليقات
  • Accessing Particle Amount or Spawnduration via script?
    • eL Be
    • 28 يونيو، 2018 10:00
    3 تعليقات
  • Alpha/Occluder Error in PBR Material
    • eL Be
    • 28 يونيو، 2018 09:00
    • تم التحرير
    8 تعليقات
  • Would like to trigger a face mask on open mouth
    • Permanently deleted user
    • 27 يونيو، 2018 11:50
    2 تعليقات
  • DragSelect in Face Stretch?
    • Dweeh
    • 27 يونيو، 2018 10:07
    1 تعليق
  • 2D Animation counting frames doesn´t work.
    • eL Be
    • 27 يونيو، 2018 10:05
    2 تعليقات
  • Bloxx - Interactive face lens
    • Bram van de Ven
    • 27 يونيو، 2018 09:31
    3 تعليقات
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    • 27 يونيو، 2018 02:49
    3 تعليقات
  • Honeycomb Snap Lens
    • romanejaquez
    • 27 يونيو، 2018 02:48
    3 تعليقات
  • can I influence the latency of a facial trigger ?
    • eL Be
    • 26 يونيو، 2018 21:02
    4 تعليقات
  • Cutout sprite isn’t movable by user in the area that I started it in?
    • carcar999
    • 26 يونيو، 2018 19:23
    1 تعليق
  • Is it possible to download an image using a web request in Lens Studio ?
    • Permanently deleted user
    • 26 يونيو، 2018 19:21
    3 تعليقات
  • Whats the Difference between the default UV Textures in Lens Studio?
    • eL Be
    • 26 يونيو، 2018 09:02
    2 تعليقات
  • How can you make a lens show the day of the week?
    • carcar999
    • 26 يونيو، 2018 04:56
    5 تعليقات
  • DC Super Heroes Competition Enter Now!
    • Natasha Weinstein
    • 25 يونيو، 2018 23:37
    2 تعليقات
  • GIF low quality
    • Permanently deleted user
    • 25 يونيو، 2018 21:37
    1 تعليق
  • Headbinding Featurerequest/Bugreport
    • eL Be
    • 25 يونيو، 2018 11:47
    2 تعليقات
  • How to make a bouncing camera effect?
    • carcar999
    • 24 يونيو، 2018 20:27
    1 تعليق
  • My Time and Date Object! Support for 12 hour and 24 hour format. Simple way to add time/date to your project.
    • Brandon / Apoc
    • 25 يونيو، 2018 05:14
    • تم التحرير
    3 تعليقات
  • Error uploading
    • Permanently deleted user
    • 23 يونيو، 2018 18:30
    1 تعليق
  • collapsable channels
    • eL Be
    • 23 يونيو، 2018 09:41
    1 تعليق
  • reflective facemask texture ?
    • eL Be
    • 23 يونيو، 2018 09:37
    2 تعليقات
  • Deleting Rejected Lens from "My Lenses"
    • Ryan McCrone
    • 22 يونيو، 2018 20:40
    1 تعليق
  • Dancing Video Face
    • Neel's Music Corner
    • 22 يونيو، 2018 15:30
    4 تعليقات
  • Delete Lenses From My Lenses
    • Hello Hi
    • 22 يونيو، 2018 15:15
    1 تعليق
  • Lens Dashboard not updating analytics
    • Permanently deleted user
    • 22 يونيو، 2018 02:16
    3 تعليقات
  • Not able to submit
    • gursher.25
    • 22 يونيو، 2018 00:30
    1 تعليق
  • Import of an fbx file only generates a single numbered Resource
    • Permanently deleted user
    • 21 يونيو، 2018 17:47
    1 تعليق
  • Add teeth to my Lens
    • Jimmi Coutard
    • 21 يونيو، 2018 13:35
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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