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  • Lens for Art Festival. I dare you to try it.
    • Permanently deleted user
    • 20 يناير، 2019 20:44
    2 تعليقات
  • Apollo 11
    • Dylon Fiala
    • 20 يناير، 2019 14:29
    3 تعليقات
  • “Ur a Star”
    • Permanently deleted user
    • 20 يناير، 2019 12:14
    0 تعليقات
  • sprite disappear
    • josephl.ee
    • 20 يناير، 2019 07:01
    1 تعليق
  • How do you make your own community snap lens
    • Permanently deleted user
    • 19 يناير، 2019 22:10
    2 تعليقات
  • Gilets jaunes filter
    • Mega tht
    • 19 يناير، 2019 14:11
    0 تعليقات
  • Lens is LIVE, but not searchable in Community Lenses
    • Permanently deleted user
    • 19 يناير، 2019 13:16
    3 تعليقات
  • option to choose old lens
    • arabian_horse1
    • 19 يناير، 2019 13:12
    1 تعليق
  • Geometrical Mime Lens
    • cyberfemfaces
    • 18 يناير، 2019 15:53
    0 تعليقات
  • Creating a Script to play different animations based on what user selects
    • Permanently deleted user
    • 18 يناير، 2019 15:07
    7 تعليقات
  • Animation is backward when importing from Blender
    • Scott Sheils
    • 18 يناير، 2019 14:29
    1 تعليق
  • Can't find my Snapchat Lens
    • Permanently deleted user
    • 18 يناير، 2019 10:52
    • تم التحرير
    1 تعليق
  • Lens is LIVE, but not searchable in Community Lenses
    • Permanently deleted user
    • 17 يناير، 2019 16:01
    2 تعليقات
  • Animation options missing on FaceTriggerAnim script outside of Trigger template
    • Permanently deleted user
    • 17 يناير، 2019 14:09
    1 تعليق
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2bad4e1aec174e8f92816b10584501b2&metadata=01
    • Permanently deleted user
    • 17 يناير، 2019 12:25
    0 تعليقات
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=e02847e59ecb4a7bb1b6de94bbc8b765&metadata=01
    • Permanently deleted user
    • 17 يناير، 2019 12:19
    0 تعليقات
  • mood
    • Permanently deleted user
    • 17 يناير، 2019 12:14
    0 تعليقات
  • أمي
    • Permanently deleted user
    • 17 يناير، 2019 12:08
    0 تعليقات
  • Bad bit filter
    • spencer_irvin3
    • 16 يناير، 2019 19:01
    0 تعليقات
  • got email saying its live but its not
    • Permanently deleted user
    • 16 يناير، 2019 15:22
    1 تعليق
  • How does this work
    • Permanently deleted user
    • 16 يناير، 2019 07:24
    1 تعليق
  • Issues with an audio trigger
    • Permanently deleted user
    • 15 يناير، 2019 21:06
    5 تعليقات
  • Lens Studio wont open due to old OSX
    • Permanently deleted user
    • 15 يناير، 2019 15:03
    1 تعليق
  • Snapchat Animated Menu UI
    • da.rch
    • 15 يناير، 2019 10:18
    2 تعليقات
  • I can't find my lens when is search it
    • Diametric
    • 15 يناير، 2019 02:16
    5 تعليقات
  • Putting Snapcode on poster
    • Permanently deleted user
    • 14 يناير، 2019 19:03
    4 تعليقات
  • Audio Visualizer
    • da.rch
    • 14 يناير، 2019 11:26
    1 تعليق
  • 0.00mb lens size
    • da.rch
    • 14 يناير، 2019 10:59
    • تم التحرير
    1 تعليق
  • Bright FIlter Lens
    • Permanently deleted user
    • 13 يناير، 2019 16:09
    0 تعليقات
  • More preview stock footage
    • Brandon / Apoc
    • 13 يناير، 2019 14:33
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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