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  • [Example Project] Creative Techniques to Remix and Try مُميَّز
    • Jonathan Solichin
    • 1 نوفمبر، 2019 18:47
    • تم التحرير
    7 تعليقات
  • Another Lens
    • PinkPirateQueen
    • 1 نوفمبر، 2019 12:12
    0 تعليقات
  • New lens!
    • PinkPirateQueen
    • 1 نوفمبر، 2019 12:11
    0 تعليقات
  • Demographic of requesting WeatherCondition
    • Chaitanya Shah
    • 31 أكتوبر، 2019 17:27
    2 تعليقات
  • Video not showing in preview!
    • PinkPirateQueen
    • 31 أكتوبر، 2019 17:42
    • تم التحرير
    2 تعليقات
  • Lens Studio does not open
    • name
    • 31 أكتوبر، 2019 13:02
    3 تعليقات
  • My new lens
    • PinkPirateQueen
    • 31 أكتوبر، 2019 03:40
    0 تعليقات
  • Beer
    • Dominique
    • 30 أكتوبر، 2019 22:34
    2 تعليقات
  • party filter for my fellow norwegians!
    • Permanently deleted user
    • 30 أكتوبر، 2019 15:24
    0 تعليقات
  • .
    • Permanently deleted user
    • 30 أكتوبر، 2019 13:02
    1 تعليق
  • i want to use mouth opened event on every millisecond or on UpdateEvent
    • Permanently deleted user
    • 30 أكتوبر، 2019 12:53
    2 تعليقات
  • Getting Error tween name "move" not found
    • Permanently deleted user
    • 30 أكتوبر، 2019 08:25
    3 تعليقات
  • Selfie with Skull (after Warhol)
    • Permanently deleted user
    • 30 أكتوبر، 2019 03:22
    0 تعليقات
  • ✮✮✮ My New Snapchat Filter ✮✮✮
    • Permanently deleted user
    • 29 أكتوبر، 2019 23:43
    0 تعليقات
  • Disappear Scripts
    • Permanently deleted user
    • 29 أكتوبر، 2019 21:10
    1 تعليق
  • Why was my lens rejected?
    • Eddy N
    • 29 أكتوبر، 2019 19:08
    2 تعليقات
  • Animated filters
    • Nui Lauridsen
    • 29 أكتوبر، 2019 12:37
    1 تعليق
  • Left and right hand tracking
    • Permanently deleted user
    • 29 أكتوبر، 2019 12:18
    2 تعليقات
  • Segmentation
    • Permanently deleted user
    • 29 أكتوبر، 2019 09:30
    1 تعليق
  • video sound
    • Permanently deleted user
    • 28 أكتوبر، 2019 22:32
    4 تعليقات
  • make lens work in the future
    • Permanently deleted user
    • 28 أكتوبر، 2019 22:22
    5 تعليقات
  • Add emojies over your head
    • Hmvw02
    • 28 أكتوبر، 2019 20:34
    2 تعليقات
  • Face Swap With Animal
    • Mike
    • 28 أكتوبر، 2019 17:39
    2 تعليقات
  • Looking to Hire a Creator
    • Permanently deleted user
    • 28 أكتوبر، 2019 12:39
    0 تعليقات
  • post effect - Base Lookup Table issue
    • גרה פיינבוך
    • 26 أكتوبر، 2019 22:54
    1 تعليق
  • riiise and shine
    • sauropodd
    • 26 أكتوبر، 2019 20:27
    0 تعليقات
  • Applied for OLC
    • Permanently deleted user
    • 27 أكتوبر، 2019 08:47
    • تم التحرير
    5 تعليقات
  • My lens new lens
    • Mohammedsehmi
    • 26 أكتوبر، 2019 07:14
    0 تعليقات
  • i cant make text that folows my sunlasses
    • Hmvw02
    • 25 أكتوبر، 2019 17:36
    1 تعليق
  • text stuck to filter when i move my head
    • Permanently deleted user
    • 24 أكتوبر، 2019 20:17
    9 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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