The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How can I create clones of myself?
    • Gravix
    • 2 فبراير، 2020 23:42
    1 تعليق
  • Suggestion: Ui Animation System
    • Albrektv
    • 2 فبراير، 2020 11:24
    2 تعليقات
  • this lens can guess your favorite ice cream flavor
    • guccikaden
    • 2 فبراير، 2020 00:55
    0 تعليقات
  • Summer Vibez
    • Permanently deleted user
    • 1 فبراير، 2020 16:37
    1 تعليق
  • Why can't I find my lens in Snap Camera?
    • TheOldestNewb
    • 1 فبراير، 2020 10:41
    0 تعليقات
  • abdualhadyalrobeei@gmail.com
    • abduhda
    • 1 فبراير، 2020 05:51
    1 تعليق
  • abdualhadyalrobeei@gmail.com
    • abduhda
    • 1 فبراير، 2020 05:49
    2 تعليقات
  • TRAVEL BUG
    • Permanently deleted user
    • 31 يناير، 2020 23:48
    0 تعليقات
  • Wobbly Face Masks
    • Permanently deleted user
    • 31 يناير، 2020 23:37
    2 تعليقات
  • Fun With Spectacles 3
    • Permanently deleted user
    • 31 يناير، 2020 20:43
    1 تعليق
  • Audio Driven Blend Shapes
    • Permanently deleted user
    • 31 يناير، 2020 09:52
    1 تعليق
  • How do you get your own imange to look shiney
    • Itszav11
    • 31 يناير، 2020 04:06
    4 تعليقات
  • Playing with materials, Red Matter
    • Sarah Mayer
    • 30 يناير، 2020 19:28
    2 تعليقات
  • Filter Lens Just Got Rejected
    • k540076
    • 30 يناير، 2020 11:59
    • تم التحرير
    4 تعليقات
  • [Snap Cam Compatibility]
    • Permanently deleted user
    • 30 يناير، 2020 11:25
    1 تعليق
  • Audio recording on simulator
    • Marco Vanossi
    • 30 يناير، 2020 01:59
    0 تعليقات
  • Audio recording on simulator
    • Marco Vanossi
    • 30 يناير، 2020 01:59
    3 تعليقات
  • effect
    • gl03v
    • 28 يناير، 2020 21:41
    6 تعليقات
  • Age guessing lens
    • Marco Vanossi
    • 28 يناير، 2020 19:42
    0 تعليقات
  • Kobe Lens
    • mstoocoolforyou
    • 28 يناير، 2020 18:48
    0 تعليقات
  • This Lens contains brand imagery associated with Snap Inc
    • Marco Vanossi
    • 28 يناير، 2020 17:47
    1 تعليق
  • Zendesk bug
    • Marco Vanossi
    • 28 يناير، 2020 16:49
    2 تعليقات
  • 3D Models overlaying Screen Image
    • Robbie Conceptuel
    • 28 يناير، 2020 16:47
    4 تعليقات
  • Read raw camera pixel data?
    • Permanently deleted user
    • 27 يناير، 2020 22:16
    2 تعليقات
  • Can we use HTML5 Canvas?
    • Permanently deleted user
    • 27 يناير، 2020 22:13
    3 تعليقات
  • [Example Project] Freeze Multiple Cameras مُميَّز
    • Jonathan Solichin
    • 30 يناير، 2020 00:56
    • تم التحرير
    9 تعليقات
  • windows(material)
    • Permanently deleted user
    • 27 يناير، 2020 08:01
    1 تعليق
  • Lock onto/Follow Face
    • Permanently deleted user
    • 27 يناير، 2020 05:49
    1 تعليق
  • New aesthetic lens. Venice breeze
    • aashvi77
    • 27 يناير، 2020 02:52
    0 تعليقات
  • 3D Emitter Script
    • Ryan Hafner
    • 26 يناير، 2020 21:59
    • تم التحرير
    8 تعليقات
  • «
  • ‹
  • 460
  • 461
  • 462
  • 463
  • 464
  • 465
  • 466
  • 467
  • 468
  • 469
  • 470
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It