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  • Native prompt text in Lens Studio
    • Permanently deleted user
    • 21 مارس، 2020 20:18
    2 تعليقات
  • helppp pleease
    • beatrizkoelman
    • 21 مارس، 2020 18:04
    1 تعليق
  • HELPPP
    • beatrizkoelman
    • 21 مارس، 2020 18:04
    1 تعليق
  • Exposure, Color Tinting in studio so we can fix mistakes without making another preset
    • RYΛN SHIELDS
    • 21 مارس، 2020 17:11
    2 تعليقات
  • alin
    • Permanently deleted user
    • 21 مارس، 2020 02:45
    0 تعليقات
  • hada barzani
    • Permanently deleted user
    • 21 مارس، 2020 02:44
    1 تعليق
  • Lens to Snapchat app
    • logan_gross19
    • 21 مارس، 2020 01:20
    1 تعليق
  • NEW LENS : floating ysl
    • Chewynald
    • 21 مارس، 2020 01:16
    1 تعليق
  • long review time
    • Marco Vanossi
    • 20 مارس، 2020 18:36
    3 تعليقات
  • sub-graphs shouldn't be copies
    • Emile swain
    • 20 مارس، 2020 13:25
    1 تعليق
  • how to change camera output form
    • Kanz
    • 20 مارس، 2020 00:53
    3 تعليقات
  • Lens Icon Not Working
    • Customer report
    • 19 مارس، 2020 21:12
    1 تعليق
  • Will LensStudio stop approvals?
    • devondavies
    • 19 مارس، 2020 17:44
    2 تعليقات
  • Can't access lenses
    • none
    • 19 مارس، 2020 15:42
    • تم التحرير
    5 تعليقات
  • Check my lens!! METALLIC CHANEL
    • Lexiboo961
    • 19 مارس، 2020 15:38
    1 تعليق
  • *New lens Creator*
    • Lexiboo961
    • 19 مارس، 2020 15:37
    1 تعليق
  • PLEASE HELP!! tap to disappear
    • grantshain
    • 19 مارس، 2020 02:59
    • تم التحرير
    5 تعليقات
  • Array limit
    • Marco Vanossi
    • 18 مارس، 2020 21:33
    • تم التحرير
    1 تعليق
  • Check My Lense: DESERT LAKE
    • Permanently deleted user
    • 18 مارس، 2020 21:07
    1 تعليق
  • Check My New Lense: GOLDEN LEAF
    • Permanently deleted user
    • 18 مارس، 2020 21:02
    0 تعليقات
  • lens web buildar
    • r-aqqq
    • 18 مارس، 2020 19:54
    2 تعليقات
  • Change color of text in script?
    • Anthony Madden
    • 18 مارس، 2020 18:57
    1 تعليق
  • Better analytics
    • Marco Vanossi
    • 18 مارس، 2020 18:58
    • تم التحرير
    0 تعليقات
  • My lens do not work on SnapCamera
    • Permanently deleted user
    • 18 مارس، 2020 17:18
    • تم التحرير
    3 تعليقات
  • Invalid lens bug
    • Marco Vanossi
    • 18 مارس، 2020 16:21
    3 تعليقات
  • GPU is not supported
    • Daniel Scales
    • 18 مارس، 2020 08:49
    2 تعليقات
  • Change Blend Mode Script
    • k540076
    • 18 مارس، 2020 08:10
    • تم التحرير
    1 تعليق
  • I have a lenses that have been rejected for incorrect reasons Plz help
    • amam357
    • 18 مارس، 2020 03:05
    5 تعليقات
  • lens link broken on android
    • Marco Vanossi
    • 17 مارس، 2020 22:11
    • تم التحرير
    2 تعليقات
  • rotateTowards How to use?
    • Jhonnel Pica
    • 17 مارس، 2020 19:36
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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