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  • Lenses are being taken down
    • dr_jefff
    • 10 ابريل، 2020 21:37
    0 تعليقات
  • Elephant Cheeks by emma debaene
    • Permanently deleted user
    • 10 ابريل، 2020 21:22
    0 تعليقات
  • Mountian Hike by emma debaene
    • Permanently deleted user
    • 10 ابريل، 2020 21:20
    0 تعليقات
  • [Error] face stretch rendering plugin was given an empty batch
    • Permanently deleted user
    • 10 ابريل، 2020 20:47
    1 تعليق
  • lens creator
    • Jiman.kamal
    • 10 ابريل، 2020 20:23
    0 تعليقات
  • wich flower are you?
    • Permanently deleted user
    • 10 ابريل، 2020 19:49
    • تم التحرير
    0 تعليقات
  • Smoothing for "paper head" template
    • Permanently deleted user
    • 10 ابريل، 2020 19:12
    0 تعليقات
  • Graph Shader Beginner to Intermediate
    • Jhonnel Pica
    • 10 ابريل، 2020 18:03
    0 تعليقات
  • [MASK] I Love U Mask
    • Maxime
    • 27 نوفمبر، 2020 16:41
    • تم التحرير
    3 تعليقات
  • [SOLVED] Make a button invisible on a snap
    • Maxime
    • 27 نوفمبر، 2020 16:41
    • تم التحرير
    3 تعليقات
  • check out my lens “galaxy blush” by tanvi:)
    • Permanently deleted user
    • 10 ابريل، 2020 15:49
    • تم التحرير
    2 تعليقات
  • Carson Lueders
    • Permanently deleted user
    • 10 ابريل، 2020 11:31
    0 تعليقات
  • Face Merging Lens
    • Permanently deleted user
    • 10 ابريل، 2020 07:45
    0 تعليقات
  • Using my own Lens with SnapCamera
    • Permanently deleted user
    • 10 ابريل، 2020 05:29
    1 تعليق
  • my super cute filter (vsco sparkles)
    • havenyoungblood
    • 10 ابريل، 2020 05:13
    1 تعليق
  • Snap
    • Permanently deleted user
    • 10 ابريل، 2020 05:11
    2 تعليقات
  • [Lens Studio Live] Office Hour, Intro, Intermediate Class Schedule! مُميَّز
    • Jonathan Solichin
    • 21 يوليو، 2020 22:50
    • تم التحرير
    0 تعليقات
  • LV Catfish ( with example )
    • Permanently deleted user
    • 9 ابريل، 2020 23:37
    • تم التحرير
    0 تعليقات
  • butterfly filter for dogs and cats (with photo example )
    • Permanently deleted user
    • 9 ابريل، 2020 23:37
    • تم التحرير
    0 تعليقات
  • My own song rejected 6 times
    • Marco Vanossi
    • 9 ابريل، 2020 21:33
    • تم التحرير
    1 تعليق
  • save lens
    • Permanently deleted user
    • 9 ابريل، 2020 21:12
    1 تعليق
  • little sunflower by emma debaene
    • Permanently deleted user
    • 9 ابريل، 2020 21:08
    0 تعليقات
  • check out my filter panda blush by amanda :)
    • Permanently deleted user
    • 9 ابريل، 2020 20:53
    • تم التحرير
    0 تعليقات
  • creation lenses
    • Brh913
    • 9 ابريل، 2020 20:03
    0 تعليقات
  • Blue Star Freckles by emma debaene
    • Permanently deleted user
    • 9 ابريل، 2020 19:33
    0 تعليقات
  • How long does it usually take for a PREVIEW to be approved?
    • maisey
    • 9 ابريل، 2020 18:11
    1 تعليق
  • Lens in review for 5 days
    • Aleks Brzoska
    • 9 ابريل، 2020 17:29
    0 تعليقات
  • Black Borders on PNG Transparency with Face Mesh
    • Permanently deleted user
    • 9 ابريل، 2020 13:51
    0 تعليقات
  • Lens
    • Permanently deleted user
    • 9 ابريل، 2020 12:54
    1 تعليق
  • Error on calling script.object.destroy();
    • Permanently deleted user
    • 9 ابريل، 2020 09:26
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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