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  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Food Detection Model Does Not work
    • Permanently deleted user
    • 14 ابريل، 2021 21:24
    0 تعليقات
  • Lens : 4 Effect
    • E1jji
    • 23 اغسطس، 2021 03:01
    • تم التحرير
    0 تعليقات
  • bug/needs improvement: eye movement/blinking rotates the head a LOT
    • Roman
    • 14 ابريل، 2021 09:17
    0 تعليقات
  • How do I get colour picker to work with eye colour
    • Permanently deleted user
    • 14 ابريل، 2021 08:30
    1 تعليق
  • Imported Template Position Problems
    • Ellis Berman
    • 14 ابريل، 2021 06:16
    3 تعليقات
  • 3d object
    • muhannadmujali
    • 14 ابريل، 2021 03:38
    0 تعليقات
  • Can the Snap Camera change position of the eyes?
    • Permanently deleted user
    • 14 ابريل، 2021 03:08
    3 تعليقات
  • XBronze
    • Adnanelbalushi
    • 14 ابريل، 2021 01:49
    1 تعليق
  • Make up filter
    • Alsharare
    • 13 ابريل، 2021 21:23
    0 تعليقات
  • lens creator
    • none
    • 13 ابريل، 2021 21:23
    1 تعليق
  • my second preview
    • Permanently deleted user
    • 13 ابريل، 2021 21:39
    • تم التحرير
    0 تعليقات
  • why lens studio give me the error at this time i touch send lens to device?
    • ahmadalan3422
    • 13 ابريل، 2021 17:54
    2 تعليقات
  • New Lens "LIMITED View"
    • sevar
    • 13 ابريل، 2021 17:53
    0 تعليقات
  • New Lens "LIMITED View"
    • sevar
    • 13 ابريل، 2021 17:53
    0 تعليقات
  • mi snap camera no descarga
    • Permanently deleted user
    • 13 ابريل، 2021 17:26
    2 تعليقات
  • my-lenses.snapchat.com doesn't work
    • Dave
    • 13 ابريل، 2021 16:32
    2 تعليقات
  • i cannot publish lenses
    • yougraph
    • 13 ابريل، 2021 13:41
    • تم التحرير
    1 تعليق
  • My Lenses Site Not Loading
    • eykayare
    • 13 ابريل، 2021 07:56
    2 تعليقات
  • Viewing how many people seen/used your Lens.
    • Mazyar-slemani
    • 13 ابريل، 2021 06:24
    2 تعليقات
  • How to trigger the fluttering of the headscarf by shaking the head left and right?
    • Permanently deleted user
    • 13 ابريل، 2021 02:43
    3 تعليقات
  • Vibrate Device using scripting is possible or not
    • Permanently deleted user
    • 13 ابريل، 2021 02:33
    3 تعليقات
  • ALadar Lens ( face )
    • iimaimounah
    • 12 ابريل، 2021 23:02
    0 تعليقات
  • LIPS - FUUNY LENS FACE TRY IT
    • zizoagha6
    • 12 ابريل، 2021 22:27
    0 تعليقات
  • monkey - try new funny lens
    • zizoagha6
    • 12 ابريل، 2021 22:26
    0 تعليقات
  • NEON EYE - try new lens
    • zizoagha6
    • 12 ابريل، 2021 22:24
    0 تعليقات
  • POOPCORN - FACE
    • zizoagha6
    • 12 ابريل، 2021 22:23
    0 تعليقات
  • Ramadan Lenses
    • Adnanelbalushi
    • 12 ابريل، 2021 19:39
    0 تعليقات
  • Bald SnapML
    • henrytv2
    • 12 ابريل، 2021 17:26
    • تم التحرير
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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