The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Black Dragon
    • alexficarrotta
    • 27 مارس، 2022 01:10
    0 تعليقات
  • new lens red
    • Ww888pp
    • 26 مارس، 2022 20:11
    2 تعليقات
  • sweetie
    • qatar4u
    • 26 مارس، 2022 11:30
    3 تعليقات
  • Adding files in folder as textures
    • Permanently deleted user
    • 26 مارس، 2022 09:45
    0 تعليقات
  • Body Tattoo
    • qatar4u
    • 26 مارس، 2022 07:56
    2 تعليقات
  • "geometry field"
    • Permanently deleted user
    • 26 مارس، 2022 07:28
    0 تعليقات
  • [Tutorial] AR Head Crystals مُميَّز
    • nea
    • 24 مايو، 2022 22:27
    • تم التحرير
    4 تعليقات
  • Superhero 🦸 Lens
    • snapbyviko
    • 26 مارس، 2022 01:47
    1 تعليق
  • Filter On Certain Phones
    • Permanently deleted user
    • 26 مارس، 2022 00:09
    1 تعليق
  • Trending lens
    • Qizex
    • 25 مارس، 2022 21:38
    2 تعليقات
  • new lens black
    • Ww888pp
    • 25 مارس، 2022 19:59
    2 تعليقات
  • Lens Women in armed forces
    • FROOS_3SL
    • 25 مارس، 2022 18:44
    7 تعليقات
  • Fluttershy outfit
    • bagdellenok
    • 25 مارس، 2022 10:55
    0 تعليقات
  • 356
    • ramanjaura45
    • 25 مارس، 2022 08:36
    1 تعليق
  • Hay!
    • qatar4u
    • 25 مارس، 2022 06:52
    0 تعليقات
  • Can I Include a Lens Studio Image on My Website?
    • Permanently deleted user
    • 25 مارس، 2022 06:31
    2 تعليقات
  • face roce
    • FROOS_3SL
    • 25 مارس، 2022 01:55
    8 تعليقات
  • .fbx 3d model colors are blurred and not the original
    • Permanently deleted user
    • 24 مارس، 2022 21:50
    0 تعليقات
  • new lens for man Clean face
    • Ww888pp
    • 24 مارس، 2022 20:24
    2 تعليقات
  • LOVE
    • qatar4u
    • 24 مارس، 2022 18:52
    2 تعليقات
  • Grey Blur
    • Permanently deleted user
    • 24 مارس، 2022 17:03
    3 تعليقات
  • new lens for woman
    • Ww888pp
    • 23 مارس، 2022 20:49
    0 تعليقات
  • New lens: Ten seconds
    • Vitor Freire
    • 23 مارس، 2022 15:21
    1 تعليق
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • 23 مارس، 2022 13:41
    19 تعليقات
  • Levi in the sky
    • bagdellenok
    • 23 مارس، 2022 10:28
    0 تعليقات
  • Face stretch
    • Permanently deleted user
    • 23 مارس، 2022 10:03
    0 تعليقات
  • [Tutorial] Create AR experiences with Custom Landmarker + Physics!
    • Emiliusvgs
    • 23 مارس، 2022 05:13
    3 تعليقات
  • Smoothing custom segmentation edges
    • Ana Carolina
    • 22 مارس، 2022 22:55
    0 تعليقات
  • new lens for man
    • Ww888pp
    • 22 مارس، 2022 20:58
    0 تعليقات
  • Script visibility to number of taps
    • Permanently deleted user
    • 22 مارس، 2022 17:49
    2 تعليقات
  • «
  • ‹
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It