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    • gaffurik
    • 22 سبتمبر، 2021 18:52
    2 تعليقات
  • Let me know what you think about my “joker face” lens •
    • snapbyviko
    • 22 سبتمبر، 2021 17:22
    • تم التحرير
    1 تعليق
  • ICE CREAM FACE
    • justin.crx
    • 22 سبتمبر، 2021 16:44
    0 تعليقات
  • EXPO2020
    • Dibooh
    • 22 سبتمبر، 2021 16:26
    0 تعليقات
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    • justin.crx
    • 22 سبتمبر، 2021 15:53
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  • PEACH
    • justin.crx
    • 22 سبتمبر، 2021 15:49
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    • 22 سبتمبر، 2021 15:48
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    • Biocaster
    • 22 سبتمبر، 2021 14:41
    1 تعليق
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    • Noah Lupowitz
    • 22 سبتمبر، 2021 13:54
    • تم التحرير
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    • ramanjaura45
    • 22 سبتمبر، 2021 09:42
    0 تعليقات
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    • Franziska Schneider
    • 22 سبتمبر، 2021 08:51
    • تم التحرير
    2 تعليقات
  • Green eyes lens with lut colour correction lens
    • snapbyviko
    • 22 سبتمبر، 2021 07:35
    0 تعليقات
  • Searching for a lens
    • Permanently deleted user
    • 22 سبتمبر، 2021 06:49
    2 تعليقات
  • My new lens “face blur”
    • snapbyviko
    • 22 سبتمبر، 2021 04:49
    • تم التحرير
    0 تعليقات
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    • FROOS_3SL
    • 28 مارس، 2022 04:49
    • تم التحرير
    10 تعليقات
  • Snap camera lagging like crazy
    • Permanently deleted user
    • 22 سبتمبر، 2021 00:05
    1 تعليق
  • Slow frame rate when saving recording from video preview
    • Permanently deleted user
    • 21 سبتمبر، 2021 23:52
    1 تعليق
  • Slow frame rate when saving recording from video preview
    • Permanently deleted user
    • 21 سبتمبر، 2021 23:52
    0 تعليقات
  • On Snap camera my canon DSLR camera won’t connect with snap camera
    • Permanently deleted user
    • 21 سبتمبر، 2021 23:50
    0 تعليقات
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    • Ethan Hazel
    • 21 سبتمبر، 2021 22:54
    1 تعليق
  • PetPet Meme Lens
    • Ethan Hazel
    • 21 سبتمبر، 2021 22:48
    0 تعليقات
  • Elephant Animation
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:07
    0 تعليقات
  • Eagle Animation
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:07
    0 تعليقات
  • hebe dance
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:06
    0 تعليقات
  • 3D Cool
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:05
    0 تعليقات
  • Help restoring lens
    • nathaliev999
    • 21 سبتمبر، 2021 22:05
    1 تعليق
  • board Laser
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:05
    0 تعليقات
  • flowers 3D
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:04
    0 تعليقات
  • earth hologram 3D
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:03
    0 تعليقات
  • box 3D
    • Permanently deleted user
    • 21 سبتمبر، 2021 22:02
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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