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What can I do if my project won't open? "Project was not opened!"
Error When Playing Video
I'm getting the error "Your GPU is not supported..."
Why can't I download Lens Studio?
How do I recover my project files?
Why is it that in the Face Paint template when I am trying to select points by dragging over areas of all the points they get selected, but in the Face Stretch template only some points get selected?

Reach out to the Lens Community.

We're here to help! We just need a little bit of information...

What system are you using?

Windows

Mac

Have you downloaded the latest version of Lens Studio?

Yes

No

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

Yes

No

What system do you run Lens Studio on?

Version

Windows 10 (64 bit)

10.14 Mojave

10.12, 10.13 Sierra, High Sierra

10.11 El Capitan

Not Listed

Graphics

Intel HD Graphics 4000 or better

Nvidia GeForce 710 or better

AMD Radeon HD 6450 or better

Not Listed

Follow the next steps to help us solve your issue:

Copy and paste this text into your TerminalCommand Window

open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."

Locate the Log.txt file right above it.

Select .zip file

Select log.txt file

Attach a screenshot of the issue:

Select screenshot (optional)

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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