Vincent Tang
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What can I do if my project won't open? "Project was not opened!"
This error can occur for a few reasons. Please see the list below for common causes and how to address them:Cause: Your project file is being synced by a backup software preventing Lens Studio fro...
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Which web browsers are compatible with My Lenses?
The My Lenses site is compatible with the below browsers. You will need to set your default browser to a compatible one to publish your Lenses. WindowsFirefoxOperaEdge(Chromium)Chrome MacOSFirefoxO...
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How do I access older versions of Lens Studio?
You can access past versions of Lens Studio from the Get Old Versions section of the Lens Studio download page. If you need an earlier version for Camerakit, please reach out to Camera Kit support...
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Invalid Lens - The Uncompressed size of this Lens is too Large. Please optimize your assets.
How do I fix this? Reduce the number of unique textures (images, videos, animated GIFs) in your project. You can do this by reusing the same texture in multiple places instead of having different...
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How do I publish a Lens on behalf of a creator account?
You can find our guide on publishing Lenses to profiles on our business support site. Link NOTE: You must be a profile admin to publish a Lens to another user's account. If you are the owner of the...
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How do I share a Lens with a client without access to their account?
The simplest way is to have your client add you as a creative manager (or higher) on their ads account and then submit the Lens through the Business Lens submission process. If that is not an opti...
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What are the limitations for a connected Lens?
Beyond the maximum file size limit for a Lens, Connected Lenses have the following limitations: Payload size limit Storage apis - 1 MB Real Time Messages - 100KB Rate limit Storage api - 2...
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Why is my pet Lens duplicating?
Face tracking elements track onto dog and cat faces when a human face is not present. This can result in duplicate effects when mixing human and animal face tracking in the same Lens. Our current a...
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Why can't I see the audience information in Lens Insights?
A Lens must reach at least 30 plays before audience information becomes available. For more information, please see our Lens Insights guide.
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Clearing Cache for PC
Clearing your cache is helpful for solving issues when Lens Studio doesn't start up properly or when preferences are not acting as expected even after reinstalling Lens Studio. Steps for Mac can be...
