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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show no status All Planned Not planned Completed Answered No status Sort by comments Newest post Recent activity Votes Comments
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:31
    1 comment
  • Snap camera no available camera input
    • Wou
    • April 02, 2020 15:41
    • Edited
    67 comments
  • Part of 3D Object Not Showing
    • Glorianna De Repentigny (Glo)
    • July 15, 2019 16:08
    27 comments
  • Animation layers in c4d
    • Isaiah
    • January 04, 2018 03:16
    23 comments
  • brand imagery associated with Snap Inc.
    • d3ad7y1
    • December 31, 2020 03:18
    20 comments
  • I can't login with LensStudio. "Something Went Wrong" is displayed.
    • pleiades.one
    • April 23, 2020 05:18
    • Edited
    14 comments
  • How do i add a Blur effect to my camera
    • dipshah99
    • August 27, 2020 07:17
    12 comments
  • Adding a brightness slider?
    • MelmoMaggins16
    • June 09, 2020 03:26
    12 comments
  • I can't even get started
    • Michael Donahue
    • February 14, 2021 19:51
    11 comments
  • Camera Roll Upload Tutorial
    • Mikael Hagen Johansen
    • February 11, 2020 17:35
    11 comments
  • Why can't I scroll down
    • Lorainne Mojica
    • September 02, 2020 14:49
    10 comments
  • [Guide] Open your Creator Profile
    • SirQu3ntin
    • December 04, 2020 19:53
    • Edited
    9 comments
  • Resubmittin lens
    • vishal yadav
    • June 04, 2020 00:15
    9 comments
  • Random Image Chooser Template - Super Customizable Featured
    • Brandon / Apoc
    • January 08, 2020 00:16
    • Edited
    8 comments
  • All pushed lenses show "Loading"
    • Don Olsen
    • April 18, 2019 18:33
    8 comments
  • [Guide] How To Make A Viral Lens
    • Jason K
    • March 21, 2021 01:18
    • Edited
    7 comments
  • Cancel DelayedCallbackEvent?
    • lisichka ggg
    • October 21, 2020 10:36
    6 comments
  • Become any OLC
    • Andris
    • May 17, 2020 21:01
    6 comments
  • How do you create a censored face?
    • Alfonso
    • May 05, 2020 13:30
    6 comments
  • effect
    • glentiv15
    • January 28, 2020 21:41
    6 comments
  • Need help with text
    • norimous
    • December 13, 2019 05:48
    6 comments
  • How to hide snapchat's ui and change lens's icon?
    • Trần Thái Anh Vũ
    • September 16, 2019 04:58
    6 comments
  • Texture (or material) produces a weird triangles effect
    • Giacomo Menchi
    • April 20, 2022 17:22
    • Edited
    5 comments
  • baseball lens doesn't work
    • Kyle Lester
    • October 22, 2021 01:30
    5 comments
  • Lens gets rejected and I don't know why
    • Milan Meuleman
    • August 07, 2021 10:15
    5 comments
  • Unable to preview template or new project in Snapchat
    • Bart T.
    • May 24, 2021 03:58
    • Edited
    5 comments
  • Why's the best way to get your lenses seen/used?
    • essa_diallo
    • June 10, 2020 00:03
    5 comments
  • Not Displaying Using Zoom
    • Helen Gonzalez
    • April 01, 2020 14:37
    5 comments
  • Kira kira
    • glentiv15
    • February 08, 2020 10:55
    5 comments
  • Lens Studio Not Responding
    • Glorianna De Repentigny (Glo)
    • July 03, 2019 19:21
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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