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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
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  • Skype will not detect Snap Camera
    • Xtine000
    • October 26, 2020 20:18
    1 comment
  • How to get snap on discord?
    • YiiF annG
    • October 24, 2020 17:16
    3 comments
  • Favorites
    • John Cooper
    • October 21, 2020 13:54
    1 comment
  • Cancel DelayedCallbackEvent?
    • lisichka ggg
    • October 21, 2020 10:36
    6 comments
  • How to use "Enhance Video Stream" option from Snap Camera as base for my own lens?
    • Daniel Myers
    • October 20, 2020 17:46
    • Edited
    0 comments
  • Pause the simulator
    • lisichka ggg
    • October 19, 2020 10:50
    3 comments
  • تغيير المكان يعني الراحة النفسيه
    • اميرة المواقع
    • October 13, 2020 22:39
    1 comment
  • Snap Camera is detected but not running properply
    • Green Reaper
    • October 12, 2020 13:26
    1 comment
  • Why don't I have the face mesh template?
    • Imamermaid7531
    • October 10, 2020 23:11
    1 comment
  • challenge
    • anl7j
    • October 10, 2020 09:04
    4 comments
  • Lens Creator Badge
    • amel_hawk
    • October 10, 2020 08:39
    1 comment
  • Lens experiment
    • anl7j
    • October 10, 2020 08:06
    2 comments
  • Louis Partridge
    • Kamillasn4
    • October 05, 2020 21:47
    2 comments
  • New creator
    • amandeep102
    • October 01, 2020 18:32
    4 comments
  • Shrek - Face Paint & Ears
    • C MacLaren
    • September 28, 2020 12:28
    2 comments
  • map 2d object to 3d plane (such as a wall)
    • Merrick Brown
    • September 24, 2020 16:46
    1 comment
  • Timer Lens?!
    • katiehk1029
    • September 24, 2020 15:35
    1 comment
  • Simpsons Skin
    • Jason Krane
    • September 23, 2020 02:29
    0 comments
  • Getting Ready
    • Tristen.fulton
    • September 18, 2020 03:10
    1 comment
  • beard and mustache - DeepFake over the other deepfake
    • Germán David León Beltrán
    • September 16, 2020 16:55
    • Edited
    2 comments
  • CONCRT140.dll Error
    • Weyoun6
    • September 15, 2020 01:53
    1 comment
  • Why can't I scroll down
    • Lorainne Mojica
    • September 02, 2020 14:49
    10 comments
  • Google Meets doesn't see any other camera but FaceTime HD
    • Maria Sergeeva
    • August 27, 2020 09:40
    1 comment
  • How do i add a Blur effect to my camera
    • dipshah99
    • August 27, 2020 07:17
    12 comments
  • Marker Snapcode - Old tutorial
    • Tangerine Kiwi
    • August 25, 2020 12:13
    1 comment
  • Pugmorph
    • Maldubious
    • August 23, 2020 14:21
    1 comment
  • [Tutorial Video] How to Hide Custom UI/Things after recording (NO SCRIPTING REQUIRED)
    • Brandon / Apoc
    • August 22, 2020 01:26
    • Edited
    3 comments
  • How do i add a text and make it disappear on capture mode?
    • dipshah99
    • August 19, 2020 14:22
    2 comments
  • full body attachments and triggers
    • j.patn
    • August 14, 2020 19:21
    2 comments
  • Can a user choose from different mustaches in a single lens?
    • Scott Bednar
    • August 12, 2020 15:23
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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