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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by recent activity Newest post Recent activity Votes Comments
  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:31
    1 comment
  • https://support.lensstudio.snapchat.com/hc/en-us/community/posts/4594966269332-Publishing-without-a-phone-/subscription.html
    • sahra sahra
    • June 08, 2022 12:06
    1 comment
  • Help camera issue
    • Diego berrondo
    • November 26, 2021 11:50
    2 comments
  • MacOS won't show other camera options on Discord
    • Ang
    • April 22, 2022 21:21
    2 comments
  • LoL lala
    • SAIF
    • May 30, 2022 15:10
    0 comments
  • New to lens studio
    • Abdo
    • May 28, 2022 23:21
    0 comments
  • Voice effect
    • L8nitegamergirl
    • April 26, 2022 20:21
    2 comments
  • HDR 2
    • SAIF
    • May 23, 2022 07:35
    0 comments
  • اسود
    • SAIF
    • May 09, 2022 18:57
    0 comments
  • Help Xcode
    • Zeuma
    • May 09, 2022 16:06
    0 comments
  • Is there a 32 bit version available for Snap Camera?
    • lizy2busy
    • April 20, 2022 12:44
    1 comment
  • Unavailable to login and save lens
    • Khushnoor381
    • June 30, 2020 09:29
    2 comments
  • I want to be the owner of Golden Star Snap Chat. I'm a photographer. Thank you if you answer me
    • sevar_1994
    • April 30, 2022 12:17
    0 comments
  • Orienting a model to a snapcode / look at feature
    • Thomas Ryan
    • April 27, 2022 15:16
    0 comments
  • Bloom effect using device tracking
    • Mario Cruz
    • April 25, 2022 18:52
    1 comment
  • Texture (or material) produces a weird triangles effect
    • Giacomo Menchi
    • April 20, 2022 17:22
    • Edited
    5 comments
  • MacOS won't show other camera options on applications, but works on websites. Help?
    • Ang
    • April 24, 2022 19:51
    • Edited
    0 comments
  • Showing 'by null' instead of my name when my lens is opened
    • Parv Jain
    • April 10, 2022 04:23
    3 comments
  • How to add confetti burst to randomiser result
    • Dave Lofthouse
    • April 14, 2022 15:06
    0 comments
  • snap star
    • razwan8899
    • April 12, 2022 02:59
    0 comments
  • Import project from My Lenses?
    • Robert P
    • March 13, 2022 15:41
    1 comment
  • I am complete 3 months today i make and post daily @SnapAR AR lens.
    • Vivek.0525
    • November 10, 2021 13:45
    2 comments
  • Publishing without a phone?
    • Robert P
    • March 05, 2022 19:18
    • Edited
    2 comments
  • Part of 3D Object Not Showing
    • Glorianna De Repentigny (Glo)
    • July 15, 2019 16:08
    27 comments
  • ،،
    • Noon Al
    • March 11, 2022 10:00
    0 comments
  • I can't even get started
    • Michael Donahue
    • February 14, 2021 19:51
    11 comments
  • Why Snap Camera is not working?
    • Jameela Rana Nassar
    • March 11, 2022 08:07
    0 comments
  • Preview Video
    • Balraj Bains
    • September 05, 2021 02:46
    3 comments
  • Lens invalid or borken
    • Jim Levy
    • February 11, 2022 21:16
    4 comments
  • Animation layers in c4d
    • Isaiah
    • January 04, 2018 03:16
    23 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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