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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Resubmittin lens
    • vishal yadav
    • June 04, 2020 00:15
    9 comments
  • how can i control whats visible to user ?
    • vishal yadav
    • June 02, 2020 02:42
    3 comments
  • How to make a particle visible in a particular background color?
    • Nitika Ramesh
    • May 29, 2020 07:21
    3 comments
  • background glow effect
    • Alfonso
    • May 28, 2020 19:34
    1 comment
  • Audio and video capture Problem
    • RodrigoMartinez
    • May 26, 2020 22:59
    • Edited
    3 comments
  • I can't access the preview panel
    • The Girl With The Guitar
    • May 25, 2020 11:29
    1 comment
  • Importar fondo
    • Javier Alvarati
    • May 25, 2020 09:18
    1 comment
  • ذكر
    • wwlk02
    • May 25, 2020 07:27
    1 comment
  • Could someone have look into it
    • Andris
    • May 21, 2020 21:02
    1 comment
  • thugblike
    • ramneek93
    • May 21, 2020 06:06
    1 comment
  • How do I make a grainy/static effect
    • Tudy.pop
    • May 18, 2020 05:01
    1 comment
  • Become any OLC
    • Andris
    • May 17, 2020 21:01
    6 comments
  • Want to Add effects on my badminton racket while playing
    • Nawaz Malik
    • May 17, 2020 01:36
    4 comments
  • change the background
    • aithal2708
    • May 15, 2020 14:47
    1 comment
  • change the background
    • aithal2708
    • May 15, 2020 14:47
    1 comment
  • Phone Number
    • T Berg
    • May 15, 2020 01:24
    1 comment
  • Lens Studio won’t open
    • glubokovnebe
    • May 12, 2020 15:05
    • Edited
    4 comments
  • problem
    • -DaNiL- -DaNiL-
    • May 07, 2020 10:26
    1 comment
  • help
    • lexiphelps50
    • May 07, 2020 03:47
    1 comment
  • HELP! Put delay after a mouth open event so I cant interrupt it?
    • Alex Wennerholm
    • May 06, 2020 18:37
    • Edited
    1 comment
  • Using backgrounds crashes Snap Camera
    • Ben
    • May 06, 2020 02:41
    0 comments
  • How do you create a censored face?
    • Alfonso
    • May 05, 2020 13:30
    6 comments
  • Hand found only on specific area of screen?
    • Keith Mullins
    • May 01, 2020 13:34
    0 comments
  • NEED SOME HELP
    • khaled alenezi
    • May 01, 2020 04:33
    2 comments
  • **HELP"*** Video picker
    • Lexiboo961
    • May 01, 2020 01:39
    • Edited
    2 comments
  • Creating hair on a head detailed.
    • PPL Deploy
    • April 30, 2020 23:52
    3 comments
  • I Can't Download
    • LaTonya Stark
    • April 29, 2020 18:42
    1 comment
  • How to use snap camera on FaceTime?
    • Ivy Woo
    • April 25, 2020 22:43
    3 comments
  • I can't login with LensStudio. "Something Went Wrong" is displayed.
    • pleiades.one
    • April 23, 2020 05:18
    • Edited
    14 comments
  • Chrome book
    • Santosh Erram
    • April 22, 2020 21:45
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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