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Getting Started

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Learn how to create AR for Snapchat with Lens Studio

Beginner Template Tutorials
How to use the distort template
How to use the sunglasses template
How to use the team celebrate template
How to use the face in picture template
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  • HOW CAN I GET GOLD STAR AS A LENS CREATOR?
    • Diako Mohammed
    • February 08, 2021 16:49
    • Edited
    2 comments
  • Lens Studio Wont Download
    • A6298
    • January 30, 2021 02:41
    2 comments
  • Snapcamera on zoom only show the logo
    • Phakathip Janya
    • January 28, 2021 20:54
    0 comments
  • my project is not closing
    • emma_abam
    • January 28, 2021 06:28
    1 comment
  • How can I use Snap Camera with other softwares?
    • welding zilla
    • January 25, 2021 14:36
    1 comment
  • Frustrated 1st time user
    • John Michael
    • January 24, 2021 22:58
    2 comments
  • Replace Webex Initial
    • Nigel Lavin
    • January 21, 2021 01:01
    0 comments
  • How to submit my snap lens?
    • Barnabás Balajti
    • January 13, 2021 13:40
    1 comment
  • How can I edit filters in Lens Studio?
    • Alejandro Arana Gonzalez
    • January 12, 2021 17:34
    2 comments
  • lens of my site
    • maaz.ahmed571
    • January 10, 2021 08:49
    1 comment
  • How do i pair lens studio in snapchat? Answered
    • Andi Eversole
    • January 08, 2021 23:44
    1 comment
  • Macbook and teams doesn't work
    • Amber Kuyvenhoven
    • January 07, 2021 08:46
    1 comment
  • Posterize?
    • John K
    • January 03, 2021 04:21
    2 comments
  • brand imagery associated with Snap Inc.
    • d3ad7y1
    • December 31, 2020 03:18
    20 comments
  • Blend Shapes
    • jlhn .tft
    • December 20, 2020 13:46
    1 comment
  • Old Guy here
    • grahame ross
    • December 16, 2020 21:10
    0 comments
  • New to this
    • Frida Krantz Jensen
    • December 13, 2020 23:36
    1 comment
  • What is the custom blend option
    • Nir Harel
    • December 13, 2020 09:05
    • Edited
    0 comments
  • How do i connect color picker to eye color? (color recipent)
    • Isabèl Usher
    • December 10, 2020 16:05
    4 comments
  • lens
    • Radwan Alyoubi
    • December 08, 2020 17:14
    0 comments
  • Backgrounds!
    • Oskar Flores
    • December 06, 2020 08:16
    2 comments
  • Choose camera resolution - its none
    • Sheymus
    • December 03, 2020 11:45
    1 comment
  • I hope I can use it
    • Arjielen T. Baleriado
    • December 03, 2020 09:42
    2 comments
  • [Guide] Open your Creator Profile
    • SirQu3ntin
    • December 04, 2020 19:53
    • Edited
    9 comments
  • Lens Studio crashing MBP M1
    • Jeff Higgins
    • December 01, 2020 03:04
    4 comments
  • What's up you can catch these hands1212
    • De'niyah Mckenzie
    • November 30, 2020 08:27
    1 comment
  • What's up you can catch these hands1212
    • De'niyah Mckenzie
    • November 30, 2020 08:27
    1 comment
  • Exporting videos with filters outside of snapchat
    • B.M. Kranenborg
    • November 24, 2020 13:06
    2 comments
  • I can't import my .jpeg .jpg .png (etc) files.
    • Joel Steen
    • November 22, 2020 13:49
    2 comments
  • snap cam opens but automaticlly close after 3 sec
    • Stark King
    • November 22, 2020 07:58
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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