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  • New Lens Studio Forum Pinned
    • Vincent Tang
    • May 24, 2022 22:34
    1 comment
  • Lens Studio Tutorials!
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    49 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • About public profile
    • Biistis
    • October 15, 2020 19:00
    39 comments
  • [Tutorial] Body Tattoo Lens – Easy! Featured
    • Maxim Kuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • Lens Studio won't open
    • Mike Najjar
    • January 10, 2018 01:29
    36 comments
  • Your GPU not supported
    • Daily Blogs
    • August 23, 2019 17:29
    31 comments
  • OBS Virtual Cam not selectable
    • Alan Nafarrete
    • February 25, 2019 21:34
    31 comments
  • SNAP CAMERA AND MICROSOFT TEAMS HELP!
    • nicksbecc
    • March 31, 2020 15:17
    28 comments
  • [TEMPLATE] Custom Slider
    • nea
    • July 01, 2021 23:57
    • Edited
    25 comments
  • Lens studio wont open
    • Dominic Rinallo
    • December 14, 2017 21:16
    24 comments
  • Error with old snap lens file
    • Sayed.AlMosawi
    • December 13, 2019 15:51
    23 comments
  • Invert face mesh?
    • Colin Tucker
    • April 23, 2018 16:27
    22 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • Rejection
    • Fatoom_lenses
    • August 01, 2019 21:12
    21 comments
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • Insights but cant make public profile
    • lenzo
    • September 05, 2021 22:15
    19 comments
  • I have problem with verified account
    • mr.dg1
    • July 13, 2021 16:22
    • Edited
    19 comments
  • Lens Fest Attendees' Creator Profiles
    • P Pascall
    • December 08, 2020 17:50
    19 comments
  • BABY FILTER? HELP
    • Shiny
    • March 24, 2020 08:48
    19 comments
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • [TEMPLATE] Person Detection
    • Jonah-cohn
    • September 17, 2020 15:34
    18 comments
  • About UI BUTTON
    • xmayasnapxp
    • April 16, 2020 06:28
    18 comments
  • Unknown reasons for rejection
    • Ouali
    • July 16, 2019 14:21
    • Edited
    18 comments
  • Cannot delete prefab meshes and animations
    • Fabien Motte
    • October 26, 2018 14:26
    18 comments
  • Daz 3D Export Settings
    • Dominique
    • September 24, 2018 04:06
    18 comments
  • Will we have a chance as creators to sell our lens?
    • Dardan Thaci
    • April 22, 2018 23:36
    18 comments
  • Lens
    • deema1889
    • August 28, 2020 13:30
    17 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • CANON EOS WEBCAM UTILITY
    • Melissa
    • May 09, 2020 16:24
    17 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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