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  • please help
    • athb.almsha3r
    • March 19, 2022 09:05
    5 comments
  • .fbx 3d model colors are blurred and not the original
    • Aamani Cherukuri
    • March 24, 2022 21:50
    0 comments
  • Jagged pixelated 3D text and PNG images
    • Kris
    • March 22, 2022 16:56
    2 comments
  • [Tutorial] How to Put your own colour correction (VSCO, Lightroom)
    • furkanaibani
    • May 19, 2020 18:52
    5 comments
  • lashes
    • yungkea
    • March 30, 2020 01:48
    6 comments
  • Uncompressed Size Limitation issue
    • Edgars Adamovics
    • September 20, 2021 14:43
    3 comments
  • How to import .mtl files
    • JAK
    • December 03, 2019 18:14
    3 comments
  • Smoothing custom segmentation edges
    • Ana Carolina
    • March 22, 2022 22:55
    0 comments
  • The filters are gone from my snapchat account ?
    • medo_officiall
    • March 17, 2022 23:02
    2 comments
  • [Tutorial][Snap ML] Blend Modes!
    • RYΛN SHIELDS
    • August 31, 2020 14:13
    2 comments
  • [ Problem ] style transfer
    • Awad Bin salem
    • March 09, 2022 17:45
    1 comment
  • Support for Snap Camera MacOS 12 (Monterey) M1/Intel
    • Cornelius J Henke
    • March 09, 2022 04:09
    3 comments
  • Creator profile
    • Rohitmann132
    • March 21, 2022 04:31
    3 comments
  • Snapchat lens in review
    • zeyd-777
    • March 16, 2022 21:33
    1 comment
  • Need help finding 2 great lenses lost after last update
    • la_Syl
    • March 03, 2022 16:42
    1 comment
  • Hoe krijg ik een aangepaste lens op mijn Snapchatat
    • dianacasoria
    • March 19, 2022 16:10
    1 comment
  • Не работает кнопка download на сайте
    • it0zzi
    • March 18, 2022 11:31
    2 comments
  • darawan.king
    • ماموستا عادل عزت
    • March 18, 2022 11:38
    1 comment
  • download
    • it0zzi
    • March 18, 2022 12:02
    1 comment
  • 3D Polygon Count
    • joshua.fledderjohn
    • March 06, 2018 15:35
    2 comments
  • 'Div' Layer in ML models
    • Marko Gulan
    • March 17, 2022 13:17
    0 comments
  • Post is pending approval
    • Jay.mills1
    • March 07, 2022 13:08
    3 comments
  • Is it possible to receive user data and use in text block
    • killian.og
    • March 14, 2022 16:36
    1 comment
  • Snapchat Filters
    • cameron axel
    • March 14, 2022 21:09
    1 comment
  • Website attachment with snapchat
    • David Mayor
    • July 15, 2021 20:19
    • Edited
    5 comments
  • How to get Premium lense on my Snapchatat
    • dianacasoria
    • March 14, 2022 22:27
    0 comments
  • Camera Changing Option
    • Steven Pickleball
    • March 14, 2022 16:05
    0 comments
  • [Tutorial] Sun Kissed Lens
    • Jay.mills1
    • March 14, 2022 14:08
    0 comments
  • need custom filter
    • Muhammad Hamza
    • March 14, 2022 12:31
    0 comments
  • yuns
    • yunsm90081
    • March 14, 2022 12:20
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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