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  • Custom UI Tutorial?
    • Ian Sterling
    • January 21, 2020 01:31
    0 comments
  • I HAVE A PROBLEM PLEASE HELP ME
    • madline21_03
    • December 11, 2019 17:25
    3 comments
  • Creator Wallpapers
    • noah.vu
    • November 26, 2019 18:56
    1 comment
  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • October 20, 2019 13:08
    2 comments
  • Moving filters from one account to another
    • itzbratz
    • October 12, 2019 18:25
    2 comments
  • Combining 2 lenses
    • Berkay-Enes Erdogan (HerobrineHD184)
    • September 04, 2019 15:38
    3 comments
  • 4 Tips for Making Your Snapchat Lens Experience Fit the 4MB Size Limit
    • ybinstock
    • July 18, 2019 11:36
    2 comments
  • Updated Statistics in My Lenses!
    • Kaitlyn Benitez-Strine
    • June 24, 2019 21:37
    3 comments
  • Lens Studio Templates are now on GitHub!
    • Kaitlyn Benitez-Strine
    • June 20, 2019 21:55
    1 comment
  • 3d object anchor points?
    • Karissa Soo
    • June 19, 2019 20:00
    1 comment
  • Introducing Lens Studio 2.0!
    • Karolina Matras
    • April 04, 2019 18:19
    • Edited
    10 comments
  • Find ALL Your live Lenses with Snap Camera 1.3
    • Karolina Matras
    • March 18, 2019 22:42
    2 comments
  • When will i become a Lense Creator?
    • Jonass98
    • March 12, 2019 22:14
    12 comments
  • Official Lens Creator Questions
    • Mrcallumking
    • January 05, 2019 15:37
    15 comments
  • Teeth
    • ashley fletcher
    • November 22, 2018 16:17
    3 comments
  • Change the Sky with Sky Segmentation! Featured
    • Jonathan Solichin
    • October 20, 2018 00:02
    4 comments
  • Detect Portrait or Landscape
    • One More Admin
    • October 17, 2018 15:59
    2 comments
  • My Lens won't load
    • Johnny Chabin
    • September 16, 2018 16:04
    7 comments
  • Video not playing until up close
    • ashley fletcher
    • August 07, 2018 16:39
    6 comments
  • gender detection for custom lenses in snapchat
    • eL Be
    • June 15, 2018 06:44
    3 comments
  • My Lens Studio Countdown/Stopwatch Object Tutorial & Download!
    • Brandon / Apoc
    • May 17, 2018 03:20
    • Edited
    3 comments
  • Copyright Documentation
    • Deb Catalano
    • May 10, 2018 16:29
    8 comments
  • Voice And Audio Change or Effects?
    • ChrisEditing
    • April 26, 2018 02:51
    3 comments
  • Will we have a chance as creators to sell our lens?
    • Dardan Thaci
    • April 22, 2018 23:36
    18 comments
  • Unable to pair with device
    • David Reichert
    • March 23, 2018 02:59
    • Edited
    3 comments
  • Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.
    • Karthik Bharadwaj
    • February 06, 2018 10:09
    6 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Simon Ramsey
    • February 01, 2018 18:54
    • Edited
    10 comments
  • Lens preview not appearing on phone's
    • Lucas Deschamps
    • January 25, 2018 20:52
    14 comments
  • Big shout out to... Travis Chen
    • Patrick Henry Vlogs
    • January 25, 2018 08:59
    1 comment
  • Community Guides
    • Travis Chen
    • March 20, 2018 19:35
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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