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  • Headmesh Distortions in the mouth area in contrast to the Facemesh
    • Abigail Foster
    • May 13, 2022 07:13
    • Edited
    0 comments
  • Recommend me custom lense for my Snapchat
    • Chris John
    • May 12, 2022 20:02
    1 comment
  • Let's connect!
    • Melvin Tas
    • May 12, 2022 14:30
    0 comments
  • Creator's account
    • Yajan
    • June 10, 2021 05:08
    6 comments
  • latest lense studio
    • Jhon cary
    • May 10, 2022 18:54
    2 comments
  • Lens Studio version 4.7
    • muhannadmujali
    • November 03, 2021 17:28
    • Edited
    1 comment
  • Snap Camera - No Audio Input Option on Mac?
    • Pawel Szymon
    • May 10, 2022 16:33
    1 comment
  • Randomly position objects
    • Lansing Pinero
    • September 12, 2021 23:06
    5 comments
  • It does not fit the screen
    • Nitika Ramesh
    • May 09, 2020 13:53
    12 comments
  • Finalizing process for business Lens
    • Herzucco Z
    • July 31, 2018 08:11
    5 comments
  • Amazing tan lens
    • SAIF
    • May 09, 2022 19:03
    0 comments
  • Cristiano
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    • May 09, 2022 18:54
    0 comments
  • Are anyone having trouble with the Creator Profile?
    • maheshrawat022
    • March 23, 2022 13:41
    19 comments
  • Looking for custom lense for my Snapchat
    • Thomas Johanson
    • May 09, 2022 14:27
    0 comments
  • vfx for mesh with bones
    • Balraj Bains
    • March 10, 2022 21:35
    1 comment
  • Snap camera no available camera input
    • Nelson Yang
    • May 09, 2022 12:43
    0 comments
  • Multiple Custom Landmarkers in 1 Lens?
    • Matt
    • May 09, 2022 09:02
    0 comments
  • hacked account
    • waleed alshmri
    • May 08, 2022 17:18
    0 comments
  • I can't open the app
    • Léonie MINAULT
    • April 21, 2022 19:48
    2 comments
  • Sneak peak of new lens
    • Famz
    • May 03, 2022 23:36
    1 comment
  • how to add location on lens
    • jacobalex
    • May 07, 2022 12:00
    1 comment
  • My account has stopped ؟
    • waleed alshmri
    • May 06, 2022 20:23
    2 comments
  • Snap Camera for Android
    • Craig Wright
    • May 07, 2022 09:08
    0 comments
  • IMPROVING MY SKILLS EVERYDAY
    • Famz
    • May 06, 2022 21:43
    1 comment
  • Why I am getting error #382347235512 on support.lensstudio.snapchat
    • Doraenix
    • May 03, 2022 15:13
    3 comments
  • Help
    • IT_066
    • May 04, 2021 03:27
    6 comments
  • Snap Camera filters aren't working properly (help)
    • Jon Coral
    • February 25, 2021 11:16
    • Edited
    3 comments
  • Glitch
    • Saadi Malik
    • May 05, 2022 06:06
    1 comment
  • Monetize Account
    • Saadi Malik
    • May 05, 2022 06:13
    0 comments
  • How to make tracer/blur effect
    • UNITY
    • January 07, 2022 18:07
    8 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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