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  • My account has stopped ؟
    • waleed alshmri
    • May 06, 2022 20:23
    2 comments
  • Monetize Account
    • Saadi Malik
    • May 05, 2022 06:13
    0 comments
  • Glitch
    • Saadi Malik
    • May 05, 2022 06:06
    1 comment
  • Image texture video disapearing
    • Patrick Rutkowski
    • May 05, 2022 03:31
    1 comment
  • Sneak peak of new lens
    • Famz
    • May 03, 2022 23:36
    1 comment
  • Segmentation Template not working
    • aggie jhf
    • May 03, 2022 20:28
    3 comments
  • Why I am getting error #382347235512 on support.lensstudio.snapchat
    • Doraenix
    • May 03, 2022 15:13
    3 comments
  • snap camera Find my filter
    • MountBlairy
    • May 02, 2022 12:00
    3 comments
  • Unable to find AVATAR lens anymore
    • meimiliu
    • May 02, 2022 08:57
    0 comments
  • snap camera won't show graph material with textures
    • marcela godoy
    • May 01, 2022 10:52
    6 comments
  • Lens snap
    • itzzsara6
    • May 01, 2022 02:04
    1 comment
  • Lens snap
    • itzzsara6
    • May 01, 2022 02:04
    0 comments
  • In case you missed last SPS
    • anl7j
    • April 30, 2022 21:18
    0 comments
  • black lens effect
    • SAIF
    • April 30, 2022 03:17
    1 comment
  • orange lens
    • SAIF
    • April 30, 2022 03:12
    0 comments
  • Snapchat Avtor
    • James Cahill
    • April 30, 2022 00:35
    0 comments
  • Snap Filter
    • Batuhan Şimşek
    • April 29, 2022 22:08
    4 comments
  • X6
    • مساعد بن موسى.
    • April 29, 2022 01:06
    0 comments
  • Can't find comic book filter
    • Joe P.
    • April 28, 2022 20:51
    • Edited
    2 comments
  • Can someone suggest me custom lense for my Snapchat?
    • davidsmith21
    • April 28, 2022 13:18
    0 comments
  • What's the best way to obtain lenses?
    • Luke Amos
    • April 28, 2022 13:12
    2 comments
  • why 3d body tracking template disappear?
    • ziqi huang
    • April 28, 2022 10:08
    1 comment
  • how to add a new lens
    • jhonda
    • April 28, 2022 08:53
    2 comments
  • I am unable to get SC lenses
    • richolhand
    • April 26, 2022 10:39
    • Edited
    1 comment
  • Suggest me custom lense for my Snapchat
    • Isabella Grace
    • April 26, 2022 10:18
    0 comments
  • Why the some filter of snap is not working?
    • Maria Walker
    • April 25, 2022 10:22
    1 comment
  • Call to Action
    • jvstwait
    • April 24, 2022 19:52
    1 comment
  • Snap Camera
    • Yanni Paloukas
    • April 24, 2022 07:26
    1 comment
  • JUST GOT 5K VIEWS!
    • Famz
    • April 23, 2022 22:18
    • Edited
    2 comments
  • Need help on custom lense for my Snapchat
    • Daniel James
    • April 23, 2022 00:08
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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