The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • SNAP CAMERA AND MICROSOFT TEAMS HELP!
    • nicksbecc
    • March 31, 2020 15:17
    28 comments
  • [Example Project] Make a Snap Camera Lens! Featured
    • Olesia Voronova
    • March 31, 2020 00:35
    • Edited
    10 comments
  • [Tutorial] How to Create Different Capture and Live Target
    • uaepro
    • March 30, 2020 18:26
    • Edited
    5 comments
  • 10 billion views 😍
    • Albrektv
    • March 15, 2020 06:16
    3 comments
  • Snap Camera Search bar does not work
    • Sébastien Roy
    • March 06, 2020 13:18
    8 comments
  • how to add a face texture to face mesh?
    • Kavin Kumar
    • January 25, 2020 08:17
    5 comments
  • [Example Project] Chain Physics with Two Anchors Featured
    • Olha
    • January 21, 2020 19:56
    14 comments
  • Can't open my previous made lenses
    • audemann
    • January 15, 2020 18:53
    3 comments
  • [Example Project] Creative Techniques to Remix and Try Featured
    • Jonathan Solichin
    • November 01, 2019 18:47
    • Edited
    7 comments
  • [Example Project] Animating a skeleton dynamically using IK Featured
    • Olha
    • January 17, 2020 19:19
    • Edited
    3 comments
  • Can't Pair with Studio
    • arman.mar
    • January 27, 2019 18:18
    5 comments
  • Snapchat Lens Creator DISCORD
    • da.rch
    • January 07, 2019 07:26
    6 comments
  • project icon not changing
    • Chad Slaney
    • November 23, 2018 18:15
    15 comments
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Adam Williams
    • November 15, 2018 12:18
    • Edited
    19 comments
  • Cannot delete prefab meshes and animations
    • Fabien Motte
    • October 26, 2018 14:26
    18 comments
  • Lens Studio Twitch Stream - Today (5/9) at 3pm PST
    • Travis Chen
    • May 09, 2018 18:46
    • Edited
    2 comments
  • Face mesh exported for reference?
    • Alfred
    • May 08, 2018 23:31
    2 comments
  • It says the lens is pushed to my device, I get the notification, but it doesn't appear in Snapchat
    • Acknickulous
    • January 26, 2018 04:46
    10 comments
  • 4 Days in Review
    • Dario Nobel
    • December 23, 2017 11:06
    9 comments
  • Shadow for 2D Sprite?
    • Chris Georgenes
    • December 22, 2017 16:23
    9 comments
  • Lens studio wont open
    • Dominic Rinallo
    • December 14, 2017 21:16
    24 comments
  • see snap lens KSA community
    • froos_3sl
    • June 08, 2022 04:30
    1 comment
  • للاستفسار باللغه العربية تفضل هنا
    • Maha
    • June 01, 2022 06:33
    7 comments
  • Rose Pink lens by Snap Inc. disappeared?
    • Lex R
    • April 15, 2022 05:51
    • Edited
    3 comments
  • [Tutorial] Cloth Simulation on Virtual Fashion - The Akatsuki
    • Jeetesh Singh
    • February 05, 2022 13:23
    • Edited
    2 comments
  • [TUTORIAL] roblox 3D filter
    • appelsiensam
    • January 24, 2022 11:29
    8 comments
  • Camera Not Working Fine
    • Marvin James
    • December 27, 2021 19:45
    2 comments
  • Readyy…?
    • Vivek.0525
    • October 28, 2021 12:42
    • Edited
    2 comments
  • [Tutorial] How to make Ghost With Cloth Simulation
    • fxk
    • October 24, 2021 23:02
    4 comments
  • [Tutorial] How to create a Tap To Change Lens
    • justin.crx
    • September 25, 2021 11:41
    • Edited
    2 comments
  • «
  • ‹
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It