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Show no status All Planned Not planned Completed Answered No status Sort by recent activity Newest post Recent activity Votes Comments
  • Is Snap Camera down?
    • Laura Oliveto
    • November 16, 2021 18:04
    3 comments
  • Blendshape animation to modify another object
    • Bearcat Jamboree
    • November 22, 2021 14:21
    4 comments
  • ERROR UPLOADING
    • t-dylan101
    • June 28, 2021 23:44
    6 comments
  • Cloth Physics
    • Sara Orfali
    • November 21, 2021 12:26
    • Edited
    0 comments
  • Lens error, but none seen in log
    • R-aqqq
    • November 21, 2021 04:27
    0 comments
  • Lens Studio crashing
    • stefanelis00
    • January 18, 2018 22:32
    2 comments
  • How to add an music ? In the Snapchat
    • deema1889
    • September 29, 2021 14:43
    3 comments
  • Why can't I search for Snap Inc lens in Snap Camera
    • philippe.sd
    • July 20, 2020 14:51
    11 comments
  • Lens Studio 4.4 Filter to Snap Camera 1.14
    • fueledbymanu
    • September 24, 2021 23:25
    5 comments
  • Windows OS Requirements
    • Martin Perlin
    • November 19, 2021 16:51
    0 comments
  • Good payment method
    • Lakhan Rajak
    • November 19, 2021 14:37
    0 comments
  • إسأل بالعربي
    • fahad.en
    • June 08, 2021 05:27
    • Edited
    9 comments
  • Add custom device simulation sizes?
    • Pete Baron
    • November 18, 2021 01:41
    3 comments
  • Project opening issue
    • qm.to
    • June 07, 2021 12:33
    • Edited
    11 comments
  • User experience problem with Lens Studio: UNREASONABLE TOO MUCH MEMORY USAGE AND FREEZES (Hardware)
    • David Dimalanta
    • June 13, 2019 01:43
    • Edited
    6 comments
  • Pair multiple devices to Lens Studio?
    • Alvin Garfield
    • November 17, 2021 16:53
    1 comment
  • Bug: Orthographic camera is rendering Default layer content
    • Bart T.
    • November 08, 2021 04:31
    4 comments
  • Can the Snap Camera change position of the eyes?
    • Rebecca_Wodwood
    • April 14, 2021 03:08
    3 comments
  • Context cards and geo location filter
    • apoora verma
    • January 16, 2020 12:56
    2 comments
  • how to allow user to move and scale 2d object
    • Merrick Brown
    • September 25, 2020 18:43
    6 comments
  • Thanks for OLC
    • priynshu.chouhn
    • September 02, 2020 08:51
    2 comments
  • Won't open specific lens URL in Snap Camera
    • Ben Jackson
    • November 15, 2021 01:28
    2 comments
  • Snapchat LUTs
    • xinatorr
    • November 17, 2021 13:21
    1 comment
  • Проблема скачки
    • it0zzi
    • November 17, 2021 17:39
    0 comments
  • Проблема скачки
    • it0zzi
    • November 17, 2021 17:39
    0 comments
  • Remove video background
    • Quentin Icky
    • February 10, 2020 10:27
    • Edited
    7 comments
  • Snap creators
    • i27-8
    • November 16, 2021 19:12
    0 comments
  • [Tutorial] How to make Ghost With Cloth Simulation
    • nea
    • October 24, 2021 23:02
    4 comments
  • Create/publish lens as fullscreen game
    • steaq
    • April 24, 2019 11:11
    4 comments
  • Hair Simulation - Split color?
    • Jimmy Johenning
    • November 15, 2021 22:42
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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