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  • gold start
    • deema1889
    • December 12, 2021 17:04
    0 comments
  • Collaboration 🥳
    • Itzjustkazz
    • December 12, 2021 09:27
    1 comment
  • Question…..
    • Itzjustkazz
    • December 12, 2021 09:29
    0 comments
  • Collaboration 🥳
    • Itzjustkazz
    • December 12, 2021 09:27
    0 comments
  • How to drag switch between two face masks!
    • Surveyfor Customers
    • November 23, 2021 09:51
    1 comment
  • Beard Lens without Hair Simulation
    • Tayis
    • November 30, 2021 20:12
    4 comments
  • Are GIFS inside lens studio copyright free?
    • rubal 17
    • December 11, 2021 06:42
    0 comments
  • How do i change the brightness of Lens
    • UNITY
    • December 09, 2021 14:32
    2 comments
  • Playing GIF for once doesn't work
    • Tayis
    • October 10, 2021 13:26
    3 comments
  • Best texture for Hair Simulation
    • Flashbacker
    • November 30, 2021 10:02
    0 comments
  • Can I add Snap Chat filter in main Camera
    • Hyper Cart
    • December 04, 2021 10:05
    1 comment
  • [Tutorial] How to make cracks on the face
    • Sudi
    • November 28, 2021 15:43
    1 comment
  • How can I make my mask not cover the part of the eye
    • Camila Gómez
    • March 22, 2021 18:25
    3 comments
  • Why Snapchat filters is not working?
    • Sharolyn Kujat
    • December 08, 2021 11:17
    1 comment
  • Face in video Template
    • Supriyo Dey
    • June 03, 2020 20:32
    1 comment
  • Camera Not responding issue
    • Prior Beauty
    • December 07, 2021 18:00
    1 comment
  • 3D long hair with head/shoulders torsion
    • Flashbacker
    • December 04, 2021 16:10
    • Edited
    6 comments
  • Why my projection moves when i walk around this?
    • gautier jonas
    • January 19, 2018 11:58
    3 comments
  • New lens, too old snapchat?
    • Alexxxy
    • December 01, 2021 09:07
    • Edited
    2 comments
  • Plane detection in world tracking mode
    • Bart T.
    • November 17, 2021 22:04
    4 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=f220ce67a8424a33a3772a205833690e&metadata=01
    • zbiggie_66
    • December 06, 2021 16:03
    0 comments
  • Forum Display Name bug
    • k540076
    • December 02, 2021 08:01
    1 comment
  • Random Object Rotation Script
    • Jorik Rosa
    • September 17, 2021 17:07
    • Edited
    4 comments
  • Snapchat Images
    • Mamoona khalid
    • December 04, 2021 08:54
    0 comments
  • [Tutorial] Mini Game 04 -- Game Structure and Game States
    • Nico S
    • August 18, 2021 20:17
    • Edited
    6 comments
  • Trojan detected
    • Dave Poole
    • November 03, 2020 02:50
    7 comments
  • فارسس
    • qa.v2
    • December 03, 2021 14:16
    0 comments
  • فارس
    • qa.v2
    • December 03, 2021 14:12
    0 comments
  • 3d cartoon style filter
    • Christian Homberg
    • December 03, 2021 10:18
    0 comments
  • [Resource] Add a lens to video
    • modelsbymike3d
    • November 10, 2021 21:44
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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