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  • My world object stuck and follow camera instead of being placed in world.
    • Guillaume
    • December 21, 2021 11:19
    2 comments
  • 3D Body tracking shake move
    • Pedro Caudete
    • December 19, 2021 22:29
    3 comments
  • ERROR
    • Aboday.123
    • June 17, 2021 11:08
    3 comments
  • Lens Studio preview video not playing
    • Talha Kaleem
    • December 10, 2021 12:10
    5 comments
  • [TEMPLATE] Person Detection
    • Jonah-cohn
    • September 17, 2020 15:34
    18 comments
  • Plane detection only works on iOS devices?
    • Bart T.
    • December 15, 2021 09:06
    2 comments
  • 0966569999912
    • amolah054
    • December 20, 2021 15:37
    0 comments
  • Lens Studio 4.10 Breaks My Project
    • Bart T.
    • December 07, 2021 18:36
    12 comments
  • Lens works on computer preview and phone but...
    • Anszi Panszi
    • December 15, 2021 09:55
    2 comments
  • azhesingl
    • azha_officiall
    • December 19, 2021 21:11
    0 comments
  • Snap Camera/Streamlabs
    • atay158
    • December 15, 2021 04:41
    1 comment
  • How do I change the brightness of Lens
    • Infotainment Lab
    • December 15, 2021 14:45
    2 comments
  • الفايز للعطور
    • alfayezperf_ksa
    • December 18, 2021 08:16
    3 comments
  • text
    • deema1889
    • December 12, 2021 06:30
    2 comments
  • Baseball cap shadow mesh
    • HelloFrancisco
    • December 16, 2021 04:49
    5 comments
  • error
    • R Rafa Athar Syah
    • December 15, 2021 17:47
    1 comment
  • Multiple 3D Body Tracking
    • Liam Crean
    • December 14, 2021 15:29
    1 comment
  • Instantiating 3D objects with Machine Learning Templates
    • Amy Bell
    • December 10, 2021 11:38
    1 comment
  • Sky Segmentation
    • mohandhir
    • July 18, 2020 13:13
    4 comments
  • object position hand tracking
    • yuki watanabe
    • December 14, 2021 10:11
    2 comments
  • Cannot instantiate objects with particle materials
    • Bart T.
    • December 14, 2021 04:46
    2 comments
  • Why I can't find my favorite lense
    • Kreezsha Garcia
    • August 05, 2021 04:15
    1 comment
  • Security of lenses?
    • Anja
    • December 14, 2021 10:46
    0 comments
  • public profile issue
    • dr1hsn
    • September 04, 2021 22:39
    4 comments
  • Lens freezes when playing audio
    • Bart T.
    • December 13, 2021 21:02
    1 comment
  • Find this filter!
    • Andie Thompson
    • December 14, 2021 01:36
    0 comments
  • Creating content that is triggered when the mouth is opened.
    • yuki watanabe
    • December 13, 2021 06:21
    0 comments
  • AudioListener on main camera breaks audio in Snap app?
    • Bart T.
    • December 13, 2021 18:29
    0 comments
  • Snap Camera filters by Snap Inc. are gone
    • Janelle
    • April 09, 2021 01:46
    2 comments
  • gold start
    • deema1889
    • December 12, 2021 17:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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