The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.
Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show no status All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments
  • where to download profile builder
    • Appliances Choices
    • January 21, 2022 16:22
    • Edited
    0 comments
  • Bug
    • urvii_4
    • January 03, 2022 06:09
    1 comment
  • Why is the camera lens circular but the image sensor is rectangle in shape?
    • Batuhan Şimşek
    • January 06, 2022 07:36
    • Edited
    0 comments
  • story issue
    • John Muller
    • December 11, 2021 13:05
    0 comments
  • Snapchat Filter NOT working
    • Bella John
    • December 06, 2021 21:22
    2 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=f220ce67a8424a33a3772a205833690e&metadata=01
    • zbiggie_66
    • December 06, 2021 16:03
    0 comments
  • فارسس
    • qa.v2
    • December 03, 2021 14:16
    0 comments
  • فارس
    • qa.v2
    • December 03, 2021 14:12
    0 comments
  • How do I add Lens Studio to my website?
    • Be VIP Rent a Car
    • December 01, 2021 11:13
    3 comments
  • How to drag switch between two face masks!
    • Surveyfor Customers
    • November 23, 2021 09:51
    1 comment
  • Lamis
    • Lamis Alrashdi
    • November 22, 2021 23:52
    1 comment
  • Help
    • Vivek.0525
    • November 08, 2021 13:46
    4 comments
  • hi teamsnap chat plaese help me sow heis gavw goldn star snap chat plaese
    • azha_officiall
    • October 16, 2021 01:44
    2 comments
  • Unable to delete snapchat spotlight public profile
    • lavishjassal1
    • October 10, 2021 09:49
    5 comments
  • be paid by snap ?
    • GAME ENHANCER
    • October 04, 2021 19:34
    3 comments
  • My account temporarily locked
    • miserablefeelin
    • September 18, 2021 08:26
    5 comments
  • More
    • CRETOS AGHA
    • August 31, 2021 02:07
    0 comments
  • BUY RESIDENTIAL RDP
    • jemosd
    • August 26, 2021 13:46
    0 comments
  • best mouse for cad and gaming
    • bestmouse foryou
    • July 24, 2021 10:33
    1 comment
  • como poner filTros en mi zoom
    • gissella rocio Maurtua roca
    • July 14, 2021 15:42
    1 comment
  • Why Getting Irrelevant Channels
    • Palan tir
    • July 08, 2021 16:49
    0 comments
  • Need help with public profile
    • only_khalifa
    • July 04, 2021 02:08
    11 comments
  • We need Camera filters for our tracking company
    • LBC Tracking
    • July 03, 2021 14:26
    0 comments
  • صالح
    • al_al2006
    • June 14, 2021 23:53
    0 comments
  • How I get snapchat star
    • DEVARSH Kansara
    • May 09, 2021 06:02
    4 comments
  • lens creator
    • only_khalifa
    • April 20, 2021 19:21
    3 comments
  • Where can I download Lens Studio for Snapchat?
    • kithenlovn
    • April 19, 2021 17:55
    1 comment
  • Gold star
    • Hamoka7
    • April 19, 2021 02:20
    • Edited
    3 comments
  • Add and subscibe!
    • Tan_3370
    • February 18, 2021 05:03
    1 comment
  • Move 2D Image with Face Expressions
    • J
    • January 30, 2021 14:35
    5 comments
  • «
  • ‹
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It