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  • Something went wrong while displaying this page.
    • Drake
    • January 13, 2018 03:44
    1 comment
  • Object is not moveable by dragging in the app?
    • Sydneyywwrr
    • January 13, 2018 03:43
    5 comments
  • Interactive lens help
    • MattM
    • January 13, 2018 02:29
    1 comment
  • His texture for his eyes make him blind
    • monkeyvadim
    • January 12, 2018 22:24
    2 comments
  • So frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    • monkeyvadim
    • January 12, 2018 18:10
    3 comments
  • Lens Studio crashing when opened
    • meme
    • January 12, 2018 17:03
    6 comments
  • Lens in review for 2 days
    • Michael Payne
    • January 12, 2018 15:53
    • Edited
    2 comments
  • Blender materials not transforing
    • Quint Eason
    • January 12, 2018 14:33
    3 comments
  • Snapchat Lens Filter for Business
    • Jas1
    • January 12, 2018 11:46
    3 comments
  • Backface Issues
    • Nick Barton
    • January 12, 2018 11:39
    1 comment
  • Lens rejection
    • Alex_doudnikov
    • January 12, 2018 08:38
    1 comment
  • Failed to create shader
    • mourt1234
    • January 12, 2018 07:05
    1 comment
  • No texture found with the provided name error
    • Griffin Wagers
    • January 12, 2018 01:25
    1 comment
  • How can I get audio in sync with a 2D animation?
    • SamuraiTurtle31 - (samuraiturtle31)
    • January 11, 2018 23:30
    1 comment
  • Lens Studio on a 32 bit device?
    • Desmond Thang
    • January 11, 2018 23:06
    1 comment
  • Sprite 2D Animation BaseTex Not Working
    • jka25
    • January 11, 2018 22:52
    1 comment
  • Lens Studio Review Delay
    • Michael Knobelsdorf
    • January 11, 2018 20:04
    5 comments
  • Can't open the program
    • Maneonthebeat
    • January 11, 2018 19:56
    1 comment
  • Program won't open
    • Michael DudeSon
    • January 11, 2018 19:48
    1 comment
  • anyone know why my snap lens statistics are not appearing?
    • jkeys2012
    • January 11, 2018 19:39
    4 comments
  • Change begining frame on Billboard animation
    • Anton Carlsson
    • January 11, 2018 19:35
    1 comment
  • How can I delete a Lens studio project ?
    • mrtolien
    • January 11, 2018 15:55
    3 comments
  • FBX material is warped in Lens Studio despite working in any other program
    • setro2
    • January 11, 2018 04:29
    3 comments
  • Lens Studio Crashing
    • Popmonkey154kj
    • January 11, 2018 01:54
    16 comments
  • Spinning 3d objects
    • Matt Weber
    • January 11, 2018 00:38
    1 comment
  • ETA on when submitting snaps will be back up?
    • Nathan Stanley
    • January 10, 2018 22:41
    1 comment
  • DEVELOPERR
    • monkeyvadim
    • January 10, 2018 20:57
    1 comment
  • 2 QUESTIONS PLEASEEEEE
    • monkeyvadim
    • January 10, 2018 20:24
    1 comment
  • Printing Snap Codes
    • Malcolm Walker
    • January 10, 2018 18:23
    3 comments
  • How can I import an animated deformed ball using dynamics in Cinema 4D?
    • Simon Gustavsson
    • January 10, 2018 16:08
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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