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  • Blurry Images?
    • Sam de Lara
    • January 16, 2018 21:48
    1 comment
  • 3d Object Clipping [Solved]
    • sava nozin
    • January 22, 2018 19:05
    • Edited
    1 comment
  • Statistics not appearing after 24 hours
    • vbob
    • January 17, 2018 08:07
    1 comment
  • opening external editor
    • innths
    • January 19, 2018 21:19
    2 comments
  • Why got my lens rejected?
    • Abel
    • January 18, 2018 21:35
    • Edited
    3 comments
  • Crashing Lens Studio
    • ryanof
    • January 18, 2018 02:37
    1 comment
  • How can I play a sequence of 3d animations?
    • Internet Moon Gallery
    • January 13, 2018 17:57
    1 comment
  • Automatic rotation in the static object template
    • Dávid Csendes
    • January 18, 2018 19:38
    1 comment
  • 2D ANIMATION TAPPING
    • colin_ames
    • January 18, 2018 23:38
    1 comment
  • When will the challenge winners be announced?
    • Acknickulous
    • January 19, 2018 02:23
    1 comment
  • Sprite 2D Animation BaseTex Not Working
    • jka25
    • January 11, 2018 22:52
    1 comment
  • Object wont accept texture
    • Punto Devista
    • January 18, 2018 03:09
    • Edited
    1 comment
  • 3D-Model in LensStudio
    • Toby Plays
    • January 17, 2018 19:11
    15 comments
  • How do I make a 3D animation from blender?
    • soccer_cab
    • January 14, 2018 20:46
    3 comments
  • Maya: material imported but still shows as purple checkerboard
    • Eddie
    • January 16, 2018 07:33
    1 comment
  • Model shows up back when imported
    • Aden Vercelletto
    • January 13, 2018 23:33
    1 comment
  • Filter On tap
    • MrV Ginger
    • January 17, 2018 20:01
    1 comment
  • Unable to upload lenses
    • Christian Bookout
    • January 13, 2018 22:21
    3 comments
  • Can I integrate Bitmoji and make my own 3d animation?
    • Markman641
    • January 17, 2018 20:32
    1 comment
  • Something went wrong while displaying this page.
    • Drake
    • January 13, 2018 03:44
    1 comment
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • January 13, 2018 09:50
    1 comment
  • 3d model is flat
    • Paulsdillen
    • January 14, 2018 05:39
    1 comment
  • were is the place where we chat i am new here and need a little help
    • Brennanandlife
    • January 14, 2018 10:37
    2 comments
  • Can't see lens in preview
    • ellacrk
    • January 17, 2018 15:36
    2 comments
  • anyone know why my snap lens statistics are not appearing?
    • jkeys2012
    • January 11, 2018 19:39
    4 comments
  • Lens studio
    • Aiden Boisse
    • January 16, 2018 18:51
    1 comment
  • My Lenses disappeared
    • David Neal
    • January 15, 2018 20:24
    1 comment
  • New post is "pending approval"
    • Acknickulous
    • January 16, 2018 00:49
    1 comment
  • Cannot open/start projects
    • alexanderson153
    • January 10, 2018 02:21
    5 comments
  • Please respond!!!!I imported a 3d model but the color and texture wont show up no matter what i try please help!!!!!!
    • xxVenom PvPxx
    • January 15, 2018 04:46
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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