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  • Is there anyway to remove your lense.
    • enessmajlovic
    • January 15, 2018 06:25
    1 comment
  • 2D Lens Animation (HELP!!!!)
    • colin_ames
    • January 15, 2018 05:59
    1 comment
  • How To make sound appear when you tap?
    • Zach-just
    • January 15, 2018 05:25
    1 comment
  • Please respond!!!!I imported a 3d model but the color and texture wont show up no matter what i try please help!!!!!!
    • xxVenom PvPxx
    • January 15, 2018 04:46
    2 comments
  • Lens Studio crashes when I import a model
    • GK Ace
    • January 15, 2018 04:10
    4 comments
  • I can't see the 3D object I imported from Cinema 4D
    • Vince Alvin Villarin
    • January 15, 2018 00:58
    14 comments
  • Lens "In Review" for a day.
    • Drake M
    • January 15, 2018 00:10
    2 comments
  • how do i change my lense icon
    • enessmajlovic
    • January 14, 2018 23:54
    1 comment
  • Is it possible to create a background?
    • Muda Studios
    • January 14, 2018 22:25
    2 comments
  • How do I make a 3D animation from blender?
    • soccer_cab
    • January 14, 2018 20:46
    3 comments
  • How can I import Hair Particles
    • Gabriel Cabrera (gabrielc4brera)
    • January 14, 2018 20:10
    2 comments
  • How do I make a 2D image + sound appear when I tap the screen?
    • emilyok2004
    • January 14, 2018 19:53
    1 comment
  • Texture issue
    • maxmick04
    • January 14, 2018 19:15
    3 comments
  • How do i see the stats from my lens ?
    • mrtolien
    • January 14, 2018 17:28
    1 comment
  • Marketplace?
    • Punto Devista
    • January 14, 2018 16:46
    2 comments
  • were is the place where we chat i am new here and need a little help
    • Brennanandlife
    • January 14, 2018 10:37
    2 comments
  • Lens Studio slow
    • jessicamsmall
    • January 14, 2018 05:56
    1 comment
  • 3d model is flat
    • Paulsdillen
    • January 14, 2018 05:39
    1 comment
  • my sprite wont show up
    • Sabryeeyeena
    • January 14, 2018 05:02
    2 comments
  • Manage lenses.
    • sebbyd05
    • January 14, 2018 00:17
    4 comments
  • The Resources section on the left is gone andI can't get it back.
    • ih8mondays 1
    • January 13, 2018 23:50
    1 comment
  • Model shows up back when imported
    • Aden Vercelletto
    • January 13, 2018 23:33
    1 comment
  • 3D model not moving with base
    • Jayke888
    • January 13, 2018 23:10
    3 comments
  • Unable to upload lenses
    • Christian Bookout
    • January 13, 2018 22:21
    3 comments
  • The texture on my animation won't appear, and I don't know why..
    • itsnothinq
    • January 13, 2018 20:51
    1 comment
  • Model way to small
    • Marty Harmon
    • January 13, 2018 18:59
    1 comment
  • Why was my lens approved for hours but is now rejected
    • nickkschofield
    • January 13, 2018 18:37
    3 comments
  • What is Your Lens Submissions Review Average Wait Time?
    • CyreneQ
    • January 13, 2018 17:58
    5 comments
  • How can I play a sequence of 3d animations?
    • Internet Moon Gallery
    • January 13, 2018 17:57
    1 comment
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • January 13, 2018 09:50
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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