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  • Lense won't run or upload
    • Yxusef
    • January 19, 2018 04:19
    1 comment
  • my lens is not the same in the studio and my phone
    • adrien.yvin
    • January 19, 2018 03:48
    • Edited
    1 comment
  • When will the challenge winners be announced?
    • Acknickulous
    • January 19, 2018 02:23
    1 comment
  • Texture not tiling properly
    • Jack Kibort
    • January 19, 2018 00:30
    4 comments
  • 2D ANIMATION TAPPING
    • colin_ames
    • January 18, 2018 23:38
    1 comment
  • Lens Studio crashing
    • stefanelis00
    • January 18, 2018 22:32
    2 comments
  • Why got my lens rejected?
    • Abel
    • January 18, 2018 21:35
    • Edited
    3 comments
  • Automatic rotation in the static object template
    • Dávid Csendes
    • January 18, 2018 19:38
    1 comment
  • preview
    • Hannees
    • January 18, 2018 19:35
    • Edited
    1 comment
  • The last time my lens' stats updated was January 14 (when I made/updated it). Why isn't it refreshing when I click refresh?
    • abrar
    • January 18, 2018 06:04
    7 comments
  • Lens
    • gindisnaps
    • January 18, 2018 04:44
    3 comments
  • Object wont accept texture
    • Punto Devista
    • January 18, 2018 03:09
    • Edited
    1 comment
  • Crashing Lens Studio
    • ryanof
    • January 18, 2018 02:37
    1 comment
  • Lens Studio crashes
    • Andrè Aksetøy
    • January 17, 2018 23:28
    5 comments
  • My Lenses
    • evrythingxo
    • January 17, 2018 22:24
    5 comments
  • Can I integrate Bitmoji and make my own 3d animation?
    • Markman641
    • January 17, 2018 20:32
    1 comment
  • Filter On tap
    • MrV Ginger
    • January 17, 2018 20:01
    1 comment
  • 3D-Model in LensStudio
    • Toby Plays
    • January 17, 2018 19:11
    15 comments
  • Can't see lens in preview
    • ellacrk
    • January 17, 2018 15:36
    2 comments
  • Lens and statistics don't update, stuck in review
    • EGM
    • January 19, 2018 10:32
    • Edited
    2 comments
  • Statistics not appearing after 24 hours
    • vbob
    • January 17, 2018 08:07
    1 comment
  • This is a dumb question, but is it possible to turn a video into a snap lens? ( i don't know anything about animating)
    • alexisgfluffs
    • January 17, 2018 01:58
    6 comments
  • Blurry Images?
    • Sam de Lara
    • January 16, 2018 21:48
    1 comment
  • Lens studio
    • Aiden Boisse
    • January 16, 2018 18:51
    1 comment
  • Materials import not working
    • Punto Devista
    • January 18, 2018 00:12
    • Edited
    6 comments
  • Maya: material imported but still shows as purple checkerboard
    • Eddie
    • January 16, 2018 07:33
    1 comment
  • New post is "pending approval"
    • Acknickulous
    • January 16, 2018 00:49
    1 comment
  • My Lenses disappeared
    • David Neal
    • January 15, 2018 20:24
    1 comment
  • Lens studio crashes when opened
    • Daniel von Trotha
    • January 15, 2018 20:02
    1 comment
  • Is there a discord for Lens creators?
    • Muda Studios
    • January 15, 2018 12:51
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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