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  • Face tracking?
    • The Zigmis
    • January 23, 2018 09:36
    1 comment
  • Question about updating a snap lens.
    • Drake M
    • January 23, 2018 03:24
    1 comment
  • putting snapcode in a lense?
    • Patrick Henry Vlogs
    • January 22, 2018 23:06
    2 comments
  • Community Guides
    • Travis Chen
    • March 20, 2018 19:35
    • Edited
    2 comments
  • 3d Object Clipping [Solved]
    • sava nozin
    • January 22, 2018 19:05
    • Edited
    1 comment
  • UV Tiling Support [Solved]
    • sava nozin
    • January 22, 2018 18:29
    • Edited
    2 comments
  • My Lense wont rewiew..
    • Lucas Anderberg
    • January 22, 2018 12:51
    1 comment
  • How regularly do the stats on "My Lenses" update?
    • Bret
    • January 22, 2018 08:47
    3 comments
  • Improved lens keeps getting rejected
    • garrett_obrien
    • January 21, 2018 20:18
    1 comment
  • Crashes when creating new project
    • michalwitek1232
    • January 21, 2018 07:45
    1 comment
  • location tag
    • innths
    • January 21, 2018 03:27
    1 comment
  • Disable Zoom Feature While Using Lens
    • CyreneQ
    • January 21, 2018 00:50
    7 comments
  • Lens Studio crashes everytime i save a project
    • Emilien C.
    • January 21, 2018 00:50
    4 comments
  • Transparency Bug/Artifact Using PNG Sequence
    • see_sean
    • January 20, 2018 13:36
    3 comments
  • Lens Studio crashes every time I try to use a template
    • Jacob England
    • January 20, 2018 07:42
    4 comments
  • TAP TO SAY DIFFERENT THINGS???
    • colin_ames
    • January 20, 2018 03:35
    1 comment
  • Chroma Key Shader / Material Featured
    • Doug Holder
    • January 22, 2018 17:43
    • Edited
    13 comments
  • Can i get paid getting paid making lenses?
    • enessmajlovic
    • January 20, 2018 01:07
    4 comments
  • why is it taking my lense so long to get reviewed.
    • enessmajlovic
    • January 20, 2018 01:06
    1 comment
  • Inspector Panel
    • Michael Dong
    • January 19, 2018 23:17
    5 comments
  • opening external editor
    • innths
    • January 19, 2018 21:19
    2 comments
  • Textures look too bright
    • Punto Devista
    • January 19, 2018 21:29
    • Edited
    2 comments
  • Lens link uses "Original" lens name instead of "Revised" lens name.
    • filmjamie
    • January 19, 2018 20:02
    1 comment
  • FBX texture messed up
    • Mhar1296
    • January 19, 2018 17:39
    2 comments
  • Why my projection moves when i walk around this?
    • gautier jonas
    • January 19, 2018 11:58
    3 comments
  • My lens has been in review for a week. Parallel review?
    • Jean
    • January 19, 2018 07:06
    1 comment
  • Lense won't run or upload
    • Yxusef
    • January 19, 2018 04:19
    1 comment
  • my lens is not the same in the studio and my phone
    • adrien.yvin
    • January 19, 2018 03:48
    • Edited
    1 comment
  • When will the challenge winners be announced?
    • Acknickulous
    • January 19, 2018 02:23
    1 comment
  • Texture not tiling properly
    • Jack Kibort
    • January 19, 2018 00:30
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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