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  • Yum
    • Nicole Cardino
    • January 30, 2018 05:23
    1 comment
  • Skinned FBX shows strange texture glitch
    • Rocky
    • January 29, 2018 23:33
    6 comments
  • Make picture change on tap
    • K-bilsoy
    • January 29, 2018 22:42
    7 comments
  • Using Lens Studio on my Macbook. I am trying to download a character from Mixamo
    • David P
    • January 29, 2018 22:28
    1 comment
  • Why did my lens get rejected?
    • Thomas Nguyen
    • January 29, 2018 20:31
    5 comments
  • Why is taking so long to get the review?
    • Gabriel Cabrera (gabrielc4brera)
    • January 28, 2018 22:13
    2 comments
  • Masking in lens studio
    • Jye Trudinger
    • January 28, 2018 10:38
    3 comments
  • PNG Animation from After Effects low Quality
    • Liam Robinson
    • January 27, 2018 22:23
    • Edited
    2 comments
  • What I'm doing wrong with my code?
    • Gabriel Cabrera (gabrielc4brera)
    • January 27, 2018 20:46
    5 comments
  • Lens Studio crashes upon pressing new file or template.
    • Cepukka
    • January 27, 2018 20:23
    4 comments
  • Made a short video tutorial on getting started with lens studio
    • Fuseman
    • January 27, 2018 19:21
    0 comments
  • Scanning lense from camera roll
    • Hayo Mayo
    • January 27, 2018 01:44
    6 comments
  • Importing 2D Animation Texture problem
    • Luke Harris
    • January 27, 2018 00:28
    2 comments
  • 360 rotation not playing on import
    • Michael Knobelsdorf
    • January 26, 2018 20:33
    3 comments
  • USE ANIMATIONS MADE WITH LENS STUDIO
    • Lisa Carmona
    • January 26, 2018 11:25
    1 comment
  • It says the lens is pushed to my device, I get the notification, but it doesn't appear in Snapchat
    • Acknickulous
    • January 26, 2018 04:46
    10 comments
  • change name of creator
    • Mike G.
    • January 25, 2018 21:34
    7 comments
  • Lens preview not appearing on phone's
    • Lucas Deschamps
    • January 25, 2018 20:52
    14 comments
  • Private Message other members
    • Patrick Henry Vlogs
    • January 25, 2018 16:21
    0 comments
  • Adding Bitmoji to personal sense
    • Aikju (Isaac)
    • January 25, 2018 16:20
    1 comment
  • World tracking
    • noah4soccer43
    • January 25, 2018 12:48
    5 comments
  • Error message when trying to submit lens
    • conor mccarron
    • January 25, 2018 10:30
    1 comment
  • Big shout out to... Travis Chen
    • Patrick Henry Vlogs
    • January 25, 2018 08:59
    1 comment
  • 2D animation
    • Justin Zora
    • January 25, 2018 01:31
    3 comments
  • 65k Vertices - But not actually?
    • Hammad Bashir
    • January 24, 2018 23:46
    2 comments
  • 2D animation
    • Some Guy
    • January 24, 2018 23:23
    3 comments
  • What Exactly is a “View”?
    • Sheldon Henneberry
    • January 24, 2018 22:08
    6 comments
  • Are lenses discoverable?
    • Patrick Henry Vlogs
    • January 24, 2018 18:16
    9 comments
  • Blend shapes don't animate
    • Bt Darmstad
    • January 24, 2018 09:53
    8 comments
  • Tap to Trigger Billboard and Sound Featured
    • Travis Chen
    • January 23, 2018 20:40
    • Edited
    16 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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