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  • Lens works in studio but appears different when pushed to phone
    • Eliel Mares
    • April 10, 2018 19:40
    • Edited
    1 comment
  • Tap Animation Distortion
    • Meredith Binnette
    • April 08, 2018 21:37
    1 comment
  • Simple transform animations exported from C4D to fbx not animating in Lens Studio
    • Colin Marchon
    • March 06, 2018 19:12
    16 comments
  • My lens follows every rule but gets rejected.
    • Brandon / Apoc
    • April 08, 2018 03:57
    1 comment
  • 2D PNG animation sequence order issue
    • Jonas Gripsrud Hjelmeland
    • April 06, 2018 08:43
    2 comments
  • Wassup
    • Chantel Reed94
    • April 07, 2018 03:01
    0 comments
  • Making the image go Upside down ?
    • james F
    • April 06, 2018 17:03
    1 comment
  • How do you add post effects so they switch?
    • carcar999
    • April 05, 2018 15:41
    1 comment
  • Submitting lens log in issue
    • usama
    • March 28, 2018 06:43
    1 comment
  • Billboard for a separate camera.
    • Oxtail Nightmare
    • February 28, 2018 16:19
    4 comments
  • 5 Days left to submit your Lens to the Rubber Ducky Challenge
    • Kaitlyn Benitez-Strine
    • April 04, 2018 21:42
    0 comments
  • New Lens Studio Challenge with Substance Painter!
    • Kaitlyn Benitez-Strine
    • March 28, 2018 21:53
    • Edited
    1 comment
  • Whale Lens
    • Kashcorp
    • March 28, 2018 09:54
    1 comment
  • What is lensstudio.snapchat.com/lenses/ ? How can I add a lens there?
    • Szymon Wysocki
    • March 24, 2018 13:37
    1 comment
  • "This lens is invalid"
    • barksy5
    • March 25, 2018 17:06
    2 comments
  • Unable to pair with device
    • David Reichert
    • March 23, 2018 02:59
    • Edited
    3 comments
  • circle icon vs ghost?
    • Paul Lockman
    • March 21, 2018 19:30
    1 comment
  • Why does my lens keep making my phone crash?
    • carcar999
    • March 19, 2018 13:25
    3 comments
  • How on earth do I add two picture frames in the same lens???
    • Noahgray28
    • January 31, 2018 07:01
    4 comments
  • Heaven Light Effect
    • PA
    • February 26, 2018 09:27
    • Edited
    2 comments
  • Multiple Animations
    • joshstitch
    • March 22, 2018 02:53
    1 comment
  • Help
    • Ramon Uribe
    • March 21, 2018 00:44
    1 comment
  • Lens Data and Metrics
    • Rocky
    • March 05, 2018 16:53
    1 comment
  • lens studio community captcha
    • Patrick Henry Vlogs
    • March 12, 2018 19:27
    1 comment
  • I'm cheap and want to hire people to make lens assets for me
    • Seth Lehman
    • March 09, 2018 23:44
    6 comments
  • What Exactly is a “View”?
    • Sheldon Henneberry
    • January 24, 2018 22:08
    6 comments
  • Submission problem / update not working
    • Neil Grant
    • March 05, 2018 10:16
    5 comments
  • Possible to update the name of who the snap lens is made by?
    • Michael Knobelsdorf
    • March 09, 2018 19:41
    2 comments
  • [BUG] Disabled Objects Appear After Preview Reset
    • Fuseman
    • March 12, 2018 03:43
    2 comments
  • Baked Animation is not working with my rigged Model MAYA
    • Josh
    • March 09, 2018 23:51
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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