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  • Preview Panel
    • Z
    • February 26, 2022 04:17
    1 comment
  • Anyone wants to buy my lens
    • fowzan.kar
    • February 28, 2022 14:09
    0 comments
  • Lens studio won't start on my Win 10 PC
    • Abel Velasco
    • November 03, 2020 03:10
    9 comments
  • Snapchat Lens
    • Stevan Law
    • February 26, 2022 09:40
    1 comment
  • xmarty_ahmed21
    • Ahmed Raza
    • February 26, 2022 23:01
    0 comments
  • Random Numbers (1-100)
    • SirQu3ntin
    • February 23, 2022 13:42
    14 comments
  • video output worked for a week
    • none
    • February 26, 2022 09:40
    0 comments
  • najmuh dhahabiatan eind asmi sanab shat
    • حلاوة المذاق
    • February 26, 2022 01:02
    0 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • WE STARTED
    • إشراقه
    • February 25, 2022 16:57
    0 comments
  • How to edit photos without the background affecting
    • link tan
    • May 30, 2021 15:05
    3 comments
  • Custom 3D animation
    • Xana Winans
    • November 05, 2019 20:54
    4 comments
  • Your GPU not supported
    • Daily Blogs
    • August 23, 2019 17:29
    31 comments
  • hi guys i am getting this error in lens studio
    • Vanrius
    • October 24, 2021 10:45
    2 comments
  • Suicide Prevention Awareness Month
    • Agirlxoxo360
    • August 24, 2021 22:50
    2 comments
  • Uploading Error + Network Error + Asset Library Error
    • Trevor Krulcik
    • January 27, 2022 01:30
    3 comments
  • Is anyone having this issue?
    • Niko Hestia
    • January 05, 2021 00:22
    9 comments
  • Soft reflection edge on face with iridescence material graph
    • Ines Hilz
    • February 19, 2022 12:32
    • Edited
    2 comments
  • Bitmoji Intergration - Lenses
    • k540076
    • February 23, 2022 08:04
    • Edited
    1 comment
  • FOUNDING DAY .
    • إشراقه
    • February 23, 2022 14:45
    1 comment
  • hụi
    • 19 minh đức
    • February 23, 2022 13:43
    0 comments
  • [BUG] Lens Studio crashes when deleting tweened obbject
    • Leon Klein Breteler
    • February 22, 2022 09:29
    1 comment
  • 3D Model for Vertex Distortion falls apart
    • Ines Hilz
    • February 23, 2022 09:07
    • Edited
    1 comment
  • How to make a acatfish filter?
    • goblinasrmt
    • October 24, 2021 14:32
    • Edited
    2 comments
  • [Tutorial] Cloth Simulation on Virtual Fashion - The Akatsuki
    • Jeetesh Singh
    • February 05, 2022 13:23
    • Edited
    2 comments
  • Body Mesh + VFX
    • Josh Beckwith
    • July 28, 2021 19:29
    4 comments
  • Can I block the spammer at Snapchat?
    • Backpack Geeks
    • February 22, 2022 17:18
    0 comments
  • Can I make a filter to promote alcohol brand?
    • Stephen
    • February 16, 2022 17:16
    1 comment
  • Snap Camera has taken over "command-N"!?
    • Rachel Thorn
    • December 06, 2021 04:47
    3 comments
  • Looking for creators to create a new Lens
    • Almira Tursyn
    • May 10, 2018 11:57
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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