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  • Heaven Light Effect
    • PA
    • February 26, 2018 09:27
    • Edited
    2 comments
  • How did this happen?
    • Brandon / Apoc
    • February 24, 2018 19:15
    1 comment
  • the snap inc. product?
    • Typingkarma
    • February 23, 2018 07:22
    1 comment
  • Rules on profanity are absolute rubbish
    • saed harbi
    • February 21, 2018 21:48
    4 comments
  • Manipulation with 2D Animation
    • Ryan McCrone
    • February 21, 2018 15:58
    1 comment
  • How to make all images the same size?
    • carcar999
    • February 20, 2018 22:28
    1 comment
  • Collaboration section.
    • frankshishi
    • February 19, 2018 21:12
    1 comment
  • import animation clips & bound character separately
    • Wayne Rhodes
    • February 19, 2018 10:46
    2 comments
  • Mouse dragging doesnt work in MacOS
    • Omar Juarez
    • February 19, 2018 04:48
    3 comments
  • New to this teaching kids with it
    • Astemeteam
    • February 16, 2018 23:37
    1 comment
  • Delete lenses from My Lenses
    • Patrick Henry Vlogs
    • February 16, 2018 19:59
    2 comments
  • Is it possible to timeout a lens
    • aidan-gib
    • February 16, 2018 12:59
    1 comment
  • Move the anchor point
    • Patrick Henry Vlogs
    • February 16, 2018 10:27
    2 comments
  • After importing 3D object from .FBX file it is not showing original colors
    • Vinay Kumar
    • February 16, 2018 05:05
    • Edited
    1 comment
  • Can you recover deleted projects?
    • Aaron Shinefield
    • February 16, 2018 02:56
    1 comment
  • World Tracking.
    • frankshishi
    • February 16, 2018 00:39
    3 comments
  • Len's Studio won't pair to device
    • Ryan McCrone
    • February 15, 2018 20:10
    1 comment
  • Lens 1.1 Keeps crashing
    • Patrick Henry Vlogs
    • February 15, 2018 19:13
    1 comment
  • Textures not working
    • crazyreload
    • February 15, 2018 17:55
    3 comments
  • Rigging with IK solver?
    • Carlos Dieguez
    • February 15, 2018 16:37
    3 comments
  • Using more than 2 animations
    • Wayne Rhodes
    • February 15, 2018 15:56
    • Edited
    2 comments
  • Max Frames for 2d Animation
    • Ryan McCrone
    • February 15, 2018 14:20
    1 comment
  • My texture doesn't appear when I import my blender file
    • lifeaslauryn
    • February 15, 2018 04:35
    1 comment
  • Let us know how we're doing!
    • Kaitlyn Benitez-Strine
    • February 14, 2018 19:57
    1 comment
  • Normal maps from C4D
    • Marco Lizama
    • February 14, 2018 18:09
    3 comments
  • Change pivot point on Touch Manipulation
    • Deb Catalano
    • February 13, 2018 22:42
    1 comment
  • Surprise Effect
    • Alessandro Ravagnan
    • February 13, 2018 17:52
    1 comment
  • 2D Animation: Idle loop > tap > animation + sound > Idle loop
    • Mark C.
    • February 14, 2018 01:58
    • Edited
    3 comments
  • Lens too large uncompressed
    • carcar999
    • February 13, 2018 06:59
    4 comments
  • Viewing how many people seen/used your Lens.
    • Tpjohnson1
    • February 13, 2018 02:30
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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